NOG website redevelopment, guidance database and app

Tender description

Why the Work is Being Done The National Operational Guidance Programme is rewriting and streamlining over 8000 pieces of legacy guidance into a new online only framework of guidance. This project will provide a smarter, more interactive and user friendly solution to sharing our guidance products with UK Fire and Rescue Services. The new website and online guidance database must go live by April 2017 External integration to undergo discovery by Summer 2017 and go live by Autumn 2017 The MDT app must be in place by March 2018 Problem to Be Solved The current website is old-fashioned, cluttered and text-heavy. UI is poor. Our branding is not incorporated into the design. The platform will soon be unsupported [website redevelopment]. The current website is inflexible and content is static. Our guidance products interrelate within a hierarchical framework and we cannot currently display information across multiple outputs from a single input [database]. UK fire services need the ability to take our guidance and review/risk assess it before implementing into local policy and practice, potentially with amendments/additional material [integration-facility]. Operational crews need to view some of our products (sometimes offline) on MDTs at incidents [app]. Who Are the Users As authors of online guidance we need to be able to update individual guidance components at a single source which is then reflected across multiple locations on the website. As a fire and rescue service we need to quickly and efficiently view national guidance, either in its entirety or component parts, to ensure that local policies and procedures are up to date with national best practice. We need a hassle-free way of reviewing and risk-assessing updates and integrating into local policy. As an incident commander I need to access ‘scenarios’ and be able to risk assess hazards on an incident-ground. Early Market Engagement User feedback suggested improvements include: * Smarter user interface (e.g. better/more modern layout/interface, quick and easy to find what you need) * Greater flexibility in how the guidance can be used and interacted with (e.g. filter by section/interest/category, different access routes) * User profiles to subscribe to updates and areas of interest * Discussion forum * Technical solution to allow fire and rescue services to easily transfer and adapt NOG guidance into their own policy and procedure While we have a full understanding of what is required for our organisation’s new website (phase 1), further discovery work will need to be done with UK fire and rescue services to fully understand the technical requirements and processes needed to support the hassle-free transfer and use/modification of our national guidance content into their local policy and practice (phase 2). This discovery will extend to the requirements of the mobile app (phase 3). After discovery and specification development for the integration facility, the working relationship (and financial arrangements) to implement the solution(s) will be directly between the developer and the individual (or groups of) services who wish to take on the proposed solution(s). Work Already Done "Discovery completed to date: * User identification * User needs identification for website redevelopment and app * Identify scope * Identify stakeholders * Identify internal project team * Identify minimum requirements for website redevelopment and app * Identify how success is measured * Draft user specification/design brief Additional discovery work will be required for phases 2 and 3 - service integration and mobile application. A full design brief has been developed that is available to view upon request. Please read in full before expressing further interest in this project. To request a copy, please contact contractssection@London-fire.gov.uk. Existing Team We are looking to work with one supplier for all the work in the project, but there is a possibilty that more than one supplier will be involved. The supplier(s) will be working with members of the NOGP team and will report to the Project Manager Current Phase Discovery Work Location We are based in London, but the supplier can work from their base location. Limited hotdesking is available if occasional local working is required. This will be at your own cost: London Fire Brigade HQ 169 Union Street Southwark SE1 0LL Working Arrangments Reporting to the Project Manager, the supplier can work remotely but would be expected to come to the NOGP office in London for meetings and to demo updates - the costs of which will be covered by us. Contact can be maintained with the team via phone and email. Limited hot desking is available for occasional on-site working, but this will be at your own cost. Expenses will paid in accordance with London Fire Brigade policy (inc. standard-fare transport costs, overnight accommodation and meals [to defined values] if required when travelling on our request). Security Clearance Additional T&Cs To ensure the project continues to be effective, we wish to include review and breakpoint at milestones of the contract. Ongoing maintenance of the website, database and app will be required. Beyond discovery, working and financial arrangements associated with implementation and support of phase 2 integration solutions will be between the developer and each FRS. Skills & Experience Extensive and proven experience of working on complex, successful website development projects. CMS agnostic and be focused on the user’s needs. Have substantial experience designing services for users with low digital literacy Have experience designing services that can digitally integrate with other organisations to meet their needs Have experience designing services for users with a range of accessibility requirements Substantial experience of developing complex databases Substantial experience of developing interactive and user friendly mobile and web applications. Experience of working with teams with low technical understanding of websites, databases and apps Nice to Haves Experience of working on public sector and charity projects would be an advantage. No. of Suppliers to Evaluate 5 Proposal Criteria The proposed technical solution (15) How the approach or solution meets our business goal (15) How the approach or solution meets user needs (15) Estimated timeframes for the work (15) How they’ve identified risks and dependencies and offered approaches to manage them (10) Team structure and organisational makeup (5) Value for money of the proposed solution (10) Cultural Fit Criteria Work as a team with our organisation and other suppliers Transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Payment Approach Fixed price Assessment Method Written proposal Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range £100k, but we are flexible within limits. as a local government body we are looking for value for money.