Stale Pre-tender

Call centre

Details

Buyer: Department For Work and Pensions (DWP)
Value: GBP 2,500,000
Topic: Call centre
Published: 14 October 2016
Source: TedNotices

Tender description

An information provider service is required to help support upcoming changes to Support for Mortgage Interest (SMI) which is currently paid as a benefit. The requirement will contain elements of both incoming and outgoing calls to DWP customers in receipt of SMI to inform them of the changes, confirming contact and some back office administration. There is a bulk volume of customers who need to be contacted initially and then a reduced volume of new claimants going forwards. Variant bids will not be accepted. This requirement does not involve the setting up of a Dynamic Purchasing System. See Above.

Timeline

Completed: Pre-tender published14 October 2016
Current notice

About the buyer

Department For Work and Pensions (DWP) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov