Provision of Integrated NHS 111/Urgent Care Services to Thames Valley

Tender description

CCG Commissioners across Thames Valley have come together to jointly procure a functionally Integrated NHS111/Urgent Care Service. The 10 CCGs covered by this procurement are: Aylesbury Vale CCG Bracknell & Ascot CCG Chiltern CCG Newbury and District CCG North and West Reading CCG Oxfordshire CCG Slough CCG South Reading CCG Windsor, Ascot & Maidenhead CCG Wokingham CCG Central to the delivery of the Thames Valley vision for Urgent and Emergency Care services is the development of a functionally Integrated Urgent Care Service offering patients who require it immediate access to a wide range of clinicians, both experienced generalists and specialists. This model will also offer advice to health professionals in our local communities, such as paramedics and emergency technicians, so that no decision needs to be taken in isolation. Within Thames Valley this new integrated service will have access to a range of dispositions including, but not limited to, red and green ambulances dispositions and 24/7 primary care; and clinicians will be supported by the availability of comprehensive clinical records which will support robust clinical decision making and the direct booking of appointments into other services. The Thames Valley CCGs expect to develop the model of delivery in partnership with the provider, and the final specification will be co-produced through the procurement process. We envisage a maturation approach where the full functionality of the service will evolve over the period of the contract. As a Thames Valley system our aim through this procurement is to secure: • A resilient NHS 111 Provider who can support the delivery of integrated services at scale, with the ability to add refinements and capacity according to local health economy needs; • A strengthened clinical triage and advice service that links the urgent care system together and helps patients to navigate it successfully; • A service model which enables better integration between the NHS 111, Primary, Community and Secondary Care Services, and the 999 service so that patients receive the most appropriate response at the right time and the right place, are educated in self-help with the result that there are fewer non-elective admissions and fewer 999 calls; • Increased numbers of services accepting a direct referral from NHS 111 without re-triage; Please see attached document for full advert text. Please also note that the contract values listed are estimates only and are the full contract value over five years.