Awarded contract

Provision of Telephonist Services

Details

Buyer: Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála
Supplier(s): Accent Facilities Solutions
Topic: Telecommunications services
Published: 29 September 2016
Source: ie:e_tenders

Tender description

The Department requires a managed service for delivery of telephonist services for the term as specified in section 1.4 of this RFT. The delivery of this service should be managed and supervised by a dedicated Service Delivery Manager on the Service Provider’s own staff who should not be directly involved in carrying out the day to day call handling functionDFAT management will liaise directly with the Service Delivery Manager for all matters related to the delivery of this service. The Service Delivery Manager is responsible for communicating any procedural changes to telephonists and for appropriate complaint handling. The Service Delivery Manager will ensure a continuous service through managing attendance including leave requests, and other absences. It is critical that an efficient service is provided during the hours specified in this RFT. The Department also requires that all telephonists provided are fluent in the English language and that, at all times, the service can be provided in the Irish language when required.

Timeline

Completed: Award published29 September 2016
Current notice

About the buyer

Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

64200000 · Telecommunications services
64214000 · Dedicated-business telephone network services
64214200 · Telephone switchboard services
79510000 · Telephone-answering services
79511000 · Telephone operator services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov
Commercial Director	+44 •••• ••••••	••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov
Category Lead	+44 •••• ••••••	••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov