National Law Enforcement Data Programme (NLEDP) User Researcher

Tender description

Who Speclialist Work With The specialist will be part of a broad user research community within the Home Office and Government, but a limited number of digital specialists with a specific focus on law enforcement and policing. They will work at the national level influencing the shape of the overall Portfolio as well as with delivery Programmes. They will engage directly with Service Designers and Business Architects, operational police officers and the public in order to create local, regional and national insight in the design of service, process and organisational structure. What Specialists Work On Funding for the digital transformation of law enforcement and policing has created a significant opportunity for service and organisational change over the next 3 years. This role will be part of the leadership of a community gathering, collating and iterating user need and business motivation knowledge; contextualising user research, to create insight in the design of service, process and organisational structure. They will work both with a central team implementing a user led service design approach and alongside various delivery programmes implementing business solutions. Where the Work Takes Place 2 Marsham Street, London, SW1P 4DF. Early Market Engagement Working Arrangements Working between a Programme Business Design Team and a Portfolio Team supporting wider transformational analysis of law enforcement. T&S will not be payable for travel to sites within the M25. Travel outside of the M25 will be subject to HO T&S policy Work Location 2 Marsham Street, London, SW1P 4DF. Security Clearance SC Additional T&Cs Skills & Experience Strong experience in organizational service design Ability to think at a highly strategic level Be an experienced advocate for user needs both within the team, the department at large and a network of local/ regional delivery arms Be visionary in thinking and able to challenge assumptions and test ideas Be comfortable working with data, from gathering and analysis through to design and presentation Be comfortable mentoring and up-skilling junior staff in research techniques Be comfortable hiring and managing additional user researchers should the portfolio have need in the future Be comfortable gathering and analyzing broad user need to direct business design and strategic decisions Be able to form close partnerships with business design and broader strategic teams, working at a programme and portfolio level Work autonomously Be a problem solver – able to think laterally and connect the unexpected Be able to make clear presentations and defend your opinion with confidence Have a degree in HCI, Usability/ Cognitive Psychology/ Anthropology/ Human Sciences or related field, and/or relevant industry experience At an underpinning level they must be able to plan, design and conduct in-house user research At an underpinning level they must be able to gather user insight through early stage concept and prototype testing At an underpinning level they must be able to ensure research findings are relayed quickly to teams, the department and wider government so that user needs are well understood At an underpinning level they must be able to design, script and analyse ad-hoc qualitative/quantitative surveys using in-house software licences At an underpinning level they must be able to apply their knowledge in human factors, ethnography, and the user centred design process in an iterative development environment Nice to Haves Be comfortable operating at board level with senior stakeholders Prior experience of organisational and business design No. of Specialists to Evaluate 5 Cultural Fit Criteria Be a team player that excels working in a flat hierarchy Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range