Call centre
Details
- Value
- GBP 10,000,000
- Topic
- Connections and contact elements
- Published
- 28 September 2016
- Source
- TedNotices
Tender description
The National College for Teaching and Leadership (NCTL) anticipates that in early 2017 it will look to commence a procurement exercise for delivery of an advisory service to people who are interested in becoming a teacher or in returning to the profession in England. The main purpose of the service is to convert people's initial interest in teaching into a successful application for Initial Teacher Training (ITT). We would expect the supplier to offer a service that provides: — An initial point of contact and advice — Tailored 1:1 support to eligible candidates in priority subject areas. — A flexible CRM programme to encourage and support people to apply for ITT — Support for Train to Teach events and social media activity to support targeted marketing campaigns — Reporting systems to evaluate customer experience and provide a range of management information — An accessible system for schools and candidates to arrange classroom experience. This PIN is to instigate early market engagement, to provide an overview of the type of services required and to advise that two webinars for suppliers will be held on 6 October and 12 October 2016. This PIN is not a call for competition and a Contract Notice is expected to be published on the OJEU in January 2017. NCTL is an executive agency of the Department for Education. NCTL welcomes engagement with a range of organisations to explore innovative ways of delivering our objectives to help inform the tender specification. Please register for either of the webinars using the relevant Eventbrite link below. Events are expected to last 60 — 90 minutes. Thursday 6.10.2016 http://www.eventbrite.com/e/webinar-get-into-teaching-information-service-market-engagement-tickets-28049216963?aff=affiliate1 Wednesday 12.10.2016 http://www.eventbrite.com/e/webinar-get-into-teaching-information-service-market-engagement-tickets-28049384464?aff=affililiate1
Timeline
- Completed: Pre-tender published28 September 2016Current notice
About the buyer
Department for Education is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 31224000 · Connections and contact elements
- 79342300 · Customer services
- 79342320 · Customer-care services
- 79342321 · Customer-loyalty programme
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-for-education.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-for-education.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-for-education.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-for-education.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-for-education.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-for-education.gov |
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