Workload Management Tool - E3 Programme

Tender description

Why the Work is Being Done The E3 Programme is an NPS initiative to define, develop and achieve a more consistent way of working by identifying new IT products and implementing changes to existing IT systems. WMT is a key system for Operational and Strategic Managers in allocating cases to Offender Managers, identifying and responding to changes in workload demand and providing staff's health and capability information to support managers. This Project is one of four of the E3 Programme's priorities. Problem to Be Solved The main issues with the current system are - The standard MI reporting functionality doesn't work, staff are unable to produce the required reports. - Existing system is slow, particularly during data import - Existing system does not support case management support functionality other than through a workaround. The existing WMT is running on a platform due to be replaced in the coming months, and with the introduction of the E3 Programme to improve efficiency within Probation, there is a need for a modern and up to date replacement. Who Are the Users A Discovery phase has identified the high level user requirements for this project and these are available in document format - please email kiah_rose.sheppard@justice.gsi.gov.uk Early Market Engagement Work Already Done The E3 Programme has performed a Discovery phase which has identified the business problem and the detailed business functional requirements. A summary document is available - please email kiah_rose.sheppard@justice.gsi.gov.uk Existing Team Julie Brett - Head of PMO, NPS Fergus Alexander - NOMS Digital & Change Demand Manager, Jay Ganatra - Senior Business Analyst, MoJ Technology, Diamond Gaddhu - E3 Programme Manager, Stefan Gieler - NPS Efficiency Lead, Jay Wright - Divisional Manager NPS South East & Eastern Region Current Phase Discovery Work Location • Planning based in London or other suitable location • Testing in London and probation office locations to be agreed • Users based throughout England and Wales • Hosting dependant on solution provided Working Arrangments The supplier will be expected to work in an Agile fashion, working with appropriate users to develop, pilot, agree and implement requirements. This could be in NPS HQ London, and individual probation sites. Security Clearance Appropriate security clearance up to enhanced basic will be required. Additional T&Cs Skills & Experience Be capable of delivering in an Agile Iterative manner and have awareness of/worked to GDS design principals. Have knowledge and experience of API integration, web based hosting and application design Have knowledge and experience of database configuration and integration Understanding of network integration and hosting environments including thin client environments. Onboarding, Implementation and training skills Nice to Haves Have knowledge of Database, design, hosting, implementation and development and open source products. Detailed knowledge of digital design and security standards No. of Suppliers to Evaluate 3 Proposal Criteria The proposed technical solution, and how it meets the defined requirements The proposed support aspect of the solution Maintenance, training and systems administration arrangements, data back-up and recovery The proposed approach and methodology, with clear definition of the delivery stages How the approach or solution meets NOMS/MOJ policies and goals, relating specifically to Probation and Prison business areas and operations Estimated timeframes for work How they've identified risks and dependences, and the offered approaches to manage them- including public sector ICT needs, staff availability, communicating progress Team structure Value for money Cultural Fit Criteria Have knowledge of Database, design, hosting, implementation and development and open source products. Detailed knowledge of digital design and security standards Payment Approach Capped time and materials Assessment Method Written proposal Case study Presentation Evaluation Weighting Technical competence 60% Cultural fit 5% Price 35% Questions from Suppliers Budget range