User researcher for Forest Law Enforcement and Governance (FLEGT) licence validation service

Tender description

Summary of the work We are looking for a user researcher to test and understand the needs of users of the FLEGT licence verification service, working closely with an interaction designer and service manager to ensure these needs drive changes to the user interface. Delivery will transition the service from Alpha to Beta. Specialist role User researcher Expected Contract Length 4 weeks Latest start date w/c 10/10/2016 Maximum Day Rate £744.00 Early Market Engagement A pre-tender market engagement exercise was carried out on the Digital Services Framework by Regulatory Delivery to help us understand the costs required to deliver this project. Who Speclialist Work With The user researcher will work very closely with the BEIS service manager, who will have responsibility for overall governance of the project. The service manager will provide a list of potential participants for the user research. The user researcher will also work closely with an interaction designer, reporting the user needs so that these can heavily influence the review and redesign of the FLEGT service's user interface. What Specialists Work On The user researcher will develop and implement a strategy for an initial set of user research to test and understand the needs of the users of the FLEGT licence validation service, which include UK timber importers and HMRC staff. They will also assist with developing a strategy which places user feedback as a priority in the on-going lifespan of the service. They will conduct quantitative and qualitative user research and comprehension usability testing, working closely with an interaction designer so that changes to the user interface of the service is driven by user needs. Skills & Experience • Have experience working in an agile development environment with designers and developers to create new digital products and services • Have experience gathering user requirements for web based services • Have experience organising, executing and analysing usability test sessions • Have experience researching and assessing the requirement for assisted digital support • Have experience conducting user research for UK Government digital services • Have experience working to the GDS Service Standard • Have experience communicating findings to those new to user research/user experience. • Have experience across web content, tools and transactional services, especially those with complex user journeys Nice to Haves 1 year's experience of user research within Government Work Location The user researcher will be based at the BEIS Teddington Office. Extensive travel around the country is likely to be required as part of the user research. Working Arrangments The user researcher will need to attend the BEIS Teddington office (Stanton Avenue, TW11 0JZ) at least once a week to meet with the service manager and/or interaction designer. Outside of this there is scope for remote working. Extensive travel around the country is likely to be required as part of the user research. Travel costs will be met by BEIS providing they are compliant with BEIS travel and subsistence policies - travel costs to/from the Teddington office will not be covered. It is expected that the user researcher will adhere to usual BEIS hours of work (09:00 - 17:00). Security Clearance Baseline Personnel Security Standard (BPSS) clearance required. No. of Specialists to Evaluate 3 Cultural Fit Criteria • Work as a team with our organisation and other suppliers • Be transparent and collaborative when making decisions Evaluation Weighting Technical competence 55% Cultural fit 15% Price 30% Questions from Suppliers No questions have been answered yet.