Resource Augmentation for BaNCS Development & Live Support of the DWP Technology Children Platform

Tender description

Why the Work is Being Done DWP has existing contracts, that come to an end in 2016-17, including for Provision of Core Business Systems (Development and Live Support of the CMS 2012 System). In accordance with its strategic objective DWP intends to have a core team which will be supplemented by additional supplier augmented resources that will enhance DWP’s internal capability. Therefore contract(s) are required to provide flexible capacity and capability to support DWP by providing resources that comprise of technical specialists and can deliver outcomes. Problem to Be Solved A Supplier is required to provide capacity and capability to support DWP by providing a team that can deliver outcomes in the areas of development/change/repair across a series of releases, and Live Support necessary to satisfy the requirements for a stable performance application/system. The Supplier is also required to provide flexible scaling to meet customer demand. Key technology is BaNCS For info BaNCS is part of a highly integrated solution which includes Siebel, BPM, OBIEE, Adobe and Documentum. Please note that Development and Live Support requirements relating to these technologies will be delivered via by a separate contract agreement. Who Are the Users As a DWP Technology Function I need to be able to augment my development and live support teams to ensure they have the capability and capacity to deliver necessary change and system stability for the Child Maintenance Group (CMG) and its clients. Early Market Engagement Work Already Done Applications have been developed on the Children Platform technology estate in support of various child maintenance schemes, including the CMS 2012 system that was developed for the latest scheme, which went live in 2012. Development work is ongoing to deliver against a range of additional business and technical requirements. Support of the production system continues to be required within a complex multi-application, multi-supplier environment. Existing Team The successful supplier will provide resource to augment a number of DWP Technology development and Live Support teams. Working in this environment will require collaboration with multiple suppliers, product vendors and other DWP and Other Government Department (OGD) teams. Current Phase Not applicable Work Location The Supplier will be expected to be Primarily co-located with the Customer on DWP sites based within Newcastle Upon Tyne and Leeds with the ability to augment resources using a remote model. Working Arrangments The new supplier will need to gain an understanding of the existing solution to be able to provide support and to deliver future developments with minimal disruption. DWP retains the right to place resources into a team from other suppliers where a supplier or resource has a particular strength. Typically resource will be required to work a minimum of 7.5 hours/day, 5 days/week. NB: Some weekend work will be required for discrete project work and support resource will be required to cover 24/7 on an on call basis. Security Clearance All resources must be BPSS (Baseline Personnel Security Standard) compliant or equivalent (or prepared to undergo clearance process prior to commencement of work). Additional T&Cs The Call-Off Contract will be supplemented by additional T&C's, a copy of which can be downloaded from Bravo using the hyperlink provided in Q&A 1 below. Furthermore, in reference to pricing - suppliers must provide a Rate Card for all of the defined roles. Bids must be on a T&M basis, however different pricing models ranging from Fixed Price, T&M and Capped T&M may be used for SoW's. Skills & Experience Experience of delivering a combined Live Support (ITILv3) and Development capability evidencing a wide range of methodologies including agile and waterfall across five or more concurrent projects. 2.50% Experience of aligning the support/development activities of the combubed team with other parallel work streams across split sites with other DWP teams/suppliers, ensuring quality standards are maintained. 2.50% Have immediate capacity to supply technical skills (3-5 years’ experience) in application development and support of TCS BαNCS product, Microfocus Server Express and TCS BαNCS Adapter. 2.50% Experience of operating BaNCS in a comparable integrated environment i.e. BaNCS is a component of the highly integrated CMS2012 system comprising several COTS packages such as Siebel. 1.50% Have immediate access to a resource pool to undertake the following roles; Project Manager, Technical Architect, Designer, Developer, Quality Assurance Analyst, Web Operations Engineer 1.50% Have capability to augment resources using a remote model (i.e. not at a DWP location), and have capability to deliver with compliance to ISO27001 standards 1.50% Have experience of working with incumbent suppliers to transition knowledge of legacy systems and takeover responsibilities within demanding timescales (~2 months). 1.50% Nice to Haves Have experience of working within DWP or a comparable organisation within the last 3 years. 0.50% Have experience of ServiceNow 0.50% Have experience of other CMS 2012 technologies such as Siebel, BPM, WebSphere, Adobe or Documentum 0.50% No. of Suppliers to Evaluate 3 Proposal Criteria Experience of your resources delivering major change via concurrent releases and Live Support services for a comparable customer 5.00% Evidence of adoption and alignment to customer methodology and approach for offering suggestions for improvement 5.00% Capability of standing up a team from the contract award date, managing resource scaling with related timeframes, managing staff rotation, managing attrition and managing under-performance 5.00% Ability to gain, at pace, a detailed understanding of the solution to allow ongoing support and further development 5.00% Ability to deploy, a working arrangements solution for providing out of hours support and how security clearance up to BaselinePersonnelSecurityStandard (BPSS), or equivalent, is managed including related timescales 5.00% Whether the available supplier resource pool, including subcontractors/partners. In instances of sub-contractor and/or partnered resources then evidence to demonstrate the structure of the relationship and how it is governed 5.00% Inclusion of value for money proposals associated with provision of resources 5.00% Cultural Fit Criteria Work as a blended team with our organisation and other suppliers, able to take direction within a DWP team 3.75% Experience of successful collaborative working as part of a multi-supplier delivery team sharing knowledge within the team 3.75% Have a culture of continuous improvement and to learn from past mistakes 3.75% Recruitment and retention, training, and on-boarding through the course of the contract 3.75% Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 50% Cultural fit 15% Price 35% Questions from Suppliers Budget range the resources are expected to flex in size to meet requirements during the life of contract.