Emergency Services Network (ESN) Lot 2 – User Services

Tender description

The Emergency Services Mobile Communications Programme (ESMCP) is a cross-government, multiagency Programme sponsored by The Secretary of State for the Home Department to deliver the Emergency Services Network (ESN). The ESN will deliver integrated critical voice and broadband data services to all three emergency services (3ES) and other users throughout GB (England, Wales and Scotland). These services require a mobile communications network capable of providing the full coverage, resilience, security and public safety functionality required by the 3ES. The ESN will replace those services delivered under current service contract(s). A number of these service contracts operate across the 3ES and other users. The new service contracts were awarded during 2015 to facilitate commencement of service delivery from late 2016 as existing service contracts begin to expire. The procurement is divided into 3 Lots with associated Related Projects. This Contract Award Notice is with regards to Lot 2. Lot 2 is for a supplier of User Services (US) to provide a managed service for the 3ES and other users and will be a key part of the ESN. The Lot 2 (US) supplier will provide end to end systems integration (including interfaces and testing services) for the ESN including, but not limited to providing public safety communications services (including developing and operating the public safety applications), providing the necessary telecommunications infrastructure; user device management, customer support, and service management. This award notice for information purposes only.