Administrative services for business operations

Tender description

London Councils invites Tenders for the provision of a managed service to support the operation and administration of the Freedom Pass scheme and other transport and mobility services including Taxicard. Detailed requirements for the system and hosted service are set out in the tendering documents. The specification for this contract is split into four services areas; 1. Application processing, data capture and data management, 2. Card production and dispatch, 3. Customer service centre, and, 4. Call down services in areas 1, 2, and 3 for other London Councils' transport and mobility schemes. The Contract Period is for an initial period of five years, starting in October 2017, with an option, at London Councils' discretion, to extend the initial period by yearly periods not exceeding two years in aggregate. London Councils invites Tenders for the provision of a managed service to support the operation and administration of the Freedom Pass scheme and other transport and mobility services including Taxicard. Detailed requirements for the system and hosted service are set out in the tendering documents. The specification for this contract is split into four services areas; 1. Application processing, data capture and data management, 2. Card production and dispatch, 3. Customer service centre, and, 4. Call down services in areas 1, 2, and 3 for other London Councils' transport and mobility schemes. The Contract Period is for an initial period of five years, starting in October 2017, with an option, at London Councils' discretion, to extend the initial period by yearly periods not exceeding two years in aggregate.