Provision of Outsourced Commodity IT Services

Tender description

The requirements have been split into 2 lots/contracts. The contracts for both lots will be for an initial period of 7 years with the option to extend for up to a further 3 years based on 12 month incremental extensions. Lot 1: Outsourced Commodity IT Services for Enterprise Infrastructure, End User Computing & Service Desk This requirement will cover the following services: • Complete Service Desk provision for the entire organisation (level 1, 2 and 3); • Enterprise Infrastructure to include (but not limited to): • Data Centre Provision; • Server / Storage / Backup / Archive Delivery & Support; • Electronic Patient Record Application Hosting, Maintenance & Management (Epic); • Interface Engine Hosting, Maintenance & Management; • Medical Device Integration Hosting, Maintenance & Management; • Clinical Information Systems Hosting, Maintenance & Management; and • Enterprise Content Management; • End User Computing to include (but not limited to): • Desktop / Laptop engineering / support; • Application Delivery & Application Support; • Virtual Desktops; • Applications Store; • Active Directory; • File Shares; and • Single Sign On. Lot 2: Outsourced Commodity IT Services for Enterprise Networks & Security The Service Provider will be responsible for the supply, installation, configuration, optimisation, management and maintenance of a range of technologies, products and services which collectively form the Authority’s Enterprise Network and Security provision. This will include in its scope: • Wide Area Network (WAN); • Local Area Network (LAN); • Wireless Network (Wi-Fi); • Perimeter Networks & Security; • Secure Remote Access; and • Enterprise Mobility Management.