Discovery phase for Website & Intranet

Tender description

Why the Work is Being Done Our organisation needs to upgrade the CMS it uses to manage our web and intranet platforms. We need a digital consultancy to help us define our requirements, including evaluating technical options, in order to build a business case for investment in 2017/18. Our existing website is not mobile friendly, leading to a poor user experience and missed opportunity for engagement. Our intranet has limited functionality and cannot be accessed off site. We also currently have no search facility and an integration with SharePoint for document storage. More information re issues and challenges is available on request Problem to Be Solved The purpose is to: * identify a CMS which is best able to deliver our stated project objectives within our budget. The preferred bidder will be able to evaluate a range of possible technologies * develop a proposal which sets out the technical specifications required to deliver and support the CMS. We anticipate this work would take 8 - 10 days. * provide a full estimate of costs associated with the design and build of the proposed intranet and websites, including on-going support and hosting. * develop a website and/or intranet/extranet prototype or wireframes to illustrate proposal for stakeholder review. Who Are the Users Our users are staff (internal), patients, public, visitors and other external stakeholders. Our website should enable users to access information as quickly as possible. Internally we have a set of comms and engagement objectives to support Early Market Engagement Work Already Done Existing Team The supplier will be working with in-house Communications Team and IT team Current Phase Discovery Work Location It is anticipated that the supplier will need to hold one or more meetings at our location in Cheltenham, Gloucestershire. We expect that in total this work would take 8-10 days Working Arrangments We anticipate there would be a number of conversations taking place via telephone/teleconference as well as one or more face to face meetings to understand and evaluate requirements. More detail regarding the objectives for the Discovery Phase can be found in our Project Brief document. Security Clearance Additional T&Cs Skills & Experience be able to evaluate different CMSs and technologies and make an informed recommendation based on insight and experience have proven experience in advising, planning, designing and building web and intranet sites for other large organisations with similar objectives and challenges to overcome Nice to Haves No. of Suppliers to Evaluate 10 Proposal Criteria the extent to which the company is able to evaluate different content management systems and technologies and make an informed recommendation, based on insight and experience the extent to which the company understands the requirements of NHS organisations, both in relation to user experiences and security and IT the extent to which the company has proven experience in advising, planning, designing and building web and intranet sites for other large organisations with similar objectives and challenges to overcome extent to which the proposal demonstrates value for money for our Trust Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Take responsibility for their work Share knowledge and experience with other team members Challenge the status quo Be comfortable standing up for their discipline Can work with clients with low technical expertise Payment Approach Fixed price Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range