HMRC Customer Communication Services
Details
- Topic
- Printed matter and related products
- Published
- 11 September 2016
- Submission
- 30 September 2016
- Source
- ContractsFinder
Tender description
HMRC’s objectives are to maximise revenues, improve customer experience and reduce costs in a sustainable way. Our strategy is based on understanding our customers, so we can deliver services tailored to their needs and positively influence their behaviour. HMRC’s digital strategy will help us meet our objectives and specifically states: “The drive to Digital by Default will significantly reduce both the volume of paper produced and sent to customers by mail and the amount coming in to HMRC. HMRC currently issues in the region of 185 million letters (c. 500 million A4 images). HMRC is looking to procure a Customer Communication service that will allow the department to continue to send paper output but that also enables the move towards full multi-channel communication, ultimately reducing the volume of paper that the department issues.
Timeline
- Completed: Tender published11 September 2016Current notice
- Completed: Submission date30 September 2016
About the buyer
HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 22000000 · Printed matter and related products
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov |
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