Discovery Phase for the National Minimum Data Set for Social Care (NMDS-SC)

Tender description

Why the Work is Being Done The NMDS-SC is a web-enabled data repository, which employers use to enter data about their workforce and the services they provide. It's used as the primary source of workforce information in the social care sector. The end-to-end service identifies and engages social care providers, encourages data submissions, then analyses the data and produces reports. We are taking a service design approach to ensure a future iteration of this service meets user needs, can be easily improved, is value for money and helps achieve health and social care policy. Problem to Be Solved Complete a discovery to start the service redesign. Focus should include: • Audit the current service understanding how it meets user needs and identify gaps. • Evaluating existing research and addressing gaps. • Understand how the NMDS-SC dataset is used to inform policy and how it could be used better. • Understand the most suitable next steps for the service. • Explore innovative solutions within the industry. • Estimated costs/timescales of the project and the team needed. • Analysis of policies, laws, business needs, standards • Examination of value chain and technology options (Wardley mapping) Who Are the Users Pre-discovery work on user needs of the existing NMDS-SC have identified (more available on request): User Needs • Social care providers- Needs to input data and use it for workforce planning • Analyst- Analyse the raw data and provide reports • Policy team- Need to use the analysis to inform workforce policy Early Market Engagement Work Already Done A pre-discovery exercise has been conducted. Please see details; https://docs.google.com/presentation/d/173ltTiQRmPlRfy754t8spVcNbvRKdzFBFuGqNO-kyPY/edit?usp=sharing https://docs.google.com/presentation/d/1e7vKDujVWcE8KUG1kQtZTko-2EKIv2V23oqyuJvf05I/edit?usp=sharing Existing Team DH Strategic Supply Team: 2FTE and Current suppliers. The supplier will have to work with the existing supplier of the service and their subcontractors to understand the current NMDS-SC service. Current Phase Discovery Work Location Workforce Strategic Supply team are located in Quarry House, Leeds. The existing suppliers are based in Leeds and London with their sub-contractor based in Sheffield. The Department of Health Digital Team also has offices in Richmond House, London. Working Arrangments The supplier may be based and work from anywhere in the country. We are accustomed to regularly working across the Department's locations in Leeds and London; we have technology available to facilitate this. The supplier will be expected to work as “one team” with the contractor and work in an agile manner attending stand-ups, planning and retrospectives and ongoing communication across digital channels. However, face-to-face meetings should also take place as and when required. We will try to ensure that any travel uses people's time effectively and are as productive as possible. Security Clearance BPSS and BS clearance will be preferred. Additional T&Cs Skills & Experience Demonstrable experience of delivering successful Pre Discovery and Discovery outcomes to support complex digital transformation in a service delivery organisation 5pts Demonstrable experience of delivering savings through digital transformation projects including quick wins and actionable roadmaps through the Discovery phase 5pts Full understanding and demonstrable experience of research methodologies and data collection techniques for complex, high volume, citizen facing, transactional services 5pts Able to deploy an effective team ready to hit the ground running no later than November 2016 3pts Demonstrable experience of working with users and stakeholders at all levels in complex political environments 3pts Demonstrable experience of carrying out research with a diverse mix of users including those with low digital literacy and assisted digital needs 3pts Demonstrable experience of knowledge sharing and skills transfer with in-house teams so as to build sustainable capability 5pts Demonstrable experience of working successfully with incumbent legacy vendors and in-house ICT as part of Discoveries to support digital transformation 3pts Demonstrable experience of delivering working prototypes during a discovery phase that exemplify the digital vision and strategy 5pts Proven ability to lead and coach public sector organisations through the digital transformation process aligned with the Digital by Default standard 5pts Previous experience in public sector transformation programme 3pts Strong experience of delivering projects in line with the Government Digital Service’s Design Principles and Digital Service Standard 3pts Have experience of effectively planning for new digital services which incrementally, safely and securely transition from legacy systems 3pts Nice to Haves Demonstrable experience of research methodologies: ethnography, open and closed card sorting, multivariate testing 2pts Strong understanding of the approach other authorities are taking with digital and of the benefits this provides 2pts Have experience of working with DH or NHS services and data 2pts No. of Suppliers to Evaluate 5 Proposal Criteria Leadership 10% Approach and Methods Statement 15% Resource plan 10% Experience 10% Top level risks and assumptions 5% Value for money 10% Cultural Fit Criteria Team scalability, flexibility, deployment time, and pause capability - 10% Approach for working with policy, digital and incumbent supplier teams in different locations - 10% Payment Approach Capped time and materials Assessment Method Written proposal Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range the budget for the project is in the region of £65k (inc. expenses).