Content Designer

Tender description

Who Speclialist Work With The content designer will work with a multi disciplinary team of specialists. They will work particularly closely with user researchers, designers and policy specialists to challenge assumptions, test ideas and write content which meets user needs as clearly and quickly as possible. What Specialists Work On The content designer will initially focus on services to support the newly established Small Business Commissioner and the related prompt payments policy. They will work in a small, multidisciplinary agile delivery team. Over time the team will move on to work on other services to be delivered by the BEIS digital group, including Discovery, Alpha and Beta phases. Where the Work Takes Place Department for Business, Energy and Industrial Strategy, 1 Victoria Street, London, SW1H 0ET There may be some need to travel to locations within and outside London to work with stakeholders and participate in user research during the development of the service. Early Market Engagement Working Arrangements Monday to Friday. A professional working day, hours and working pattern are needed to deliver the service efficiently. Mainly based from our office in Westminster, London. Work Location Department for Business, Energy and Industrial Strategy, 1 Victoria Street, London, SW1H 0ET There may be some need to travel to locations within and outside London to work with stakeholders and participate in user research during the development of the service. Security Clearance Minimum Baseline Personnel Security Standard Additional T&Cs Skills & Experience ● Substantial experience of content design for the web. ● Experience of working in a multidisciplinary team in an agile development environment. At ease with rapidly changing deadlines, workloads and goals. ● Able to produce digital content that is accurate, timely, relevant, easy to understand, search engine optimised and written to style. ● An exceptional command of written English. ● Knowledge of, and passion for, user centred design practices in public facing and internal services and applications. ● Able to understand user needs by analysing user research findings and analytics data. Confident in writing actionable content for transactional services to meet those needs. ● Able to use analytical and problem-solving skills to help the team solve design problems and challenge assumptions. ● Understand how a digital service should address the needs of all possible users so that no one is excluded, with particular reference to access needs and assisted digital. ● Exceptional skills in convincing people that user needs should guide how information is presented. ● Confident in explaining decisions to stakeholders who don’t understand web usability or user centred design. Nice to Haves ● Experience of working on GOV.UK and other government services. ● Strong understanding of the Government Digital Service’s Design Principles and Digital Service Standard. ● Proficient in editing with Markdown, editing in HTML and using Github. ● Experience of using prototyping tools to develop and test content in context. ● Able to contribute to areas beyond the usual boundaries of the discipline, for example helping the team understand the service’s legal and regulatory environment. No. of Specialists to Evaluate 4 Cultural Fit Criteria ● Work well in a collaborative agile team (Scores 5%) ● Demonstrate courage (for example, can express controversial views, confront reality, make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates) (Scores 3%) ● Demonstrate vulnerability (for example, declare uncertainty, fear, recognise mistakes, apologise, acknowledge weaknesses) (Scores 3%) ● Demonstrate responsibility (for example, act like a leader, serve your team, look for solutions, engage in external/internal environments, seek the best for the organisation beyond your team) (Scores 2%) ● Demonstrate simplicity (for example, take simple steps to goals, do less but better, mitigate failures, talk straight with respect) (Scores 3%) ● Demonstrate excellence (for example, seek actionable feedback, set challenging targets, know users, deliver cost effective high level customer satisfaction) (Scores 2%) ●Demonstrate enthusiasm (for example, bring whole self to work, celebrate success, share passion and energy with others, optimistic) (Scores 2%) Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet Budget range £450.00