Website Design, Development amd Support

Tender description

Summary of the work The work should broadly follow the four stages of website development. Discovery, Alpha, Beta & Go Live. This should cover:- Website Design and Development Software Development and Integrations Support and Maintenance Services Customer User Experience Analysis Design services Strategic Business Planning Mobile & Tablet design Supported web browsers Internet 9 Latest start date 24/10/2016 Why the Work is Being Done The Royal Brompton & Harefield Hospital Foundation Trust website requires re designed and developed coupled with an going support. this work needs to be start Next month (October 2016) completion date TBC. Problem to Be Solved The Trust’s current website was launched in 2007. Content has been constantly updated and many new sections have been added. Limited changes to the look and feel of the site, example megamenus were added to facilitate navigation to key areas of the site and changes were made to the footer images and links. As a business tool the website, in its current form, cannot fulfil its potential. Opportunities exist, some of them revenue generating, in areas such as training and education, which the current system cannot incorporate. Therefore re design and development is required Who Are the Users The end user will the General public who will require easy navigation and simple and easy to user format. Going forward we will require staff from the Royal Brompton and Harefield Hospital to have an employee’s access area. Early Market Engagement All suppliers must have the ability to provide the following services:- business analyst, content design, developer, performance analyst, web operations and general maintenance and support services Existing Team We have IT support staff currently supporting the current website which is hosted Current Phase Not started Skills & Experience • Website Design and Development • Software Development and Integrations • Support and Maintenance Services • Customer and User Experience Analysis and Design services • Strategic Business Planning • Mobile & Tablet design • Supported web browsers Internet 9 Nice to Haves • Provide recent examples of similar website redevelopments • Provide recent examples of NHS Website website redevelopments Work Location Royal Brompton Hospital, Sydney Street London SW3 6NP Working Arrangments The business analysis, initial re design & development we envisage to be on site. The completed development, support and maintenance to be completed remotely. This approach will be subject to change. No. of Suppliers to Evaluate 6 Proposal Criteria • Cost • How the approach or solution meets user needs • Quality and technical solution • Estimated timeframes for the work • Value add • Value for money Cultural Fit Criteria • Provide details of your general approach to deliver the Website to the Trust. • Describe your customer liaison arrangements including procedures for dealing with complaints, problems and escalation procedures. Payment Approach Fixed price Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers 1. Do you have a web CMS platform preference (open source vs. commercial.... php vs .NET etc). and what is your overall budget range for this project? No CMS platform preference preferably open sourceBudget £30,000 2. Does this opportunity have any correlation with: "Website Development" It is the same request. 3. Please summarise the integrations you anticipate relating to this project - in particular the number and type of systems that need integrating and the anticipated direction of data flow? Secondly, do the source system have open APIs? The initial requirement is the redesign and redevelopment. The platforms that the website will operate from will be a new hosted solutions on the Royal Brompton Cloud SolutionHope this helps 4. We can price for Phase 1 (analysis). We can price for Phase 2 (design). But we cannot prove for Phase 3 (development) as we will only know what has to be developed after Phases 1 and 2 are complete. Is this an acceptable bud strategy for you? I fully understand please feel free to price accordingly. Ideally we would like an indicative price if possible for the development. Our Website url is http://www.rbht.nhs.ukMany thanksMichael Lackman 5. Please can you confirm if the £30k budget is to cover all phases (Discovery, Alpha, Beta & Go Live support) for 2 years as a typical GDS Discovery phase alone is recommended to take 4-8 weeks and could potentially use most of this budget given the different user groups we would need to engage with (taken from your website: patients & carers, healthcare professionals, media, researchers and career seekers) We would like the £30K to cover everything excluding support and maintenance 6. You have this published as a Digital Specialist advert and a Digital Outcomes adverts requiring the same specialists. Which one will you be taking forward or do we need to apply for both if we want to provide the complete outcome? Digital Outcomes 7. 1. Is it possible to give some idea on user traffic on the website, for example expected user volume; peak user loads, no. of concurrent users, etc? 2. You mention “to have an employee’s access area”. Will this have only static content or is there any interactivity (such as chat, discussion forums, etc.) involved? 3. What is the required go Live date? 4. For ongoing maintenance support, are you looking at 24x7 support or just standard UK business hours? 5. Do you plan to host it locally or on cloud? 1. The site receives an average of around 230,000 visits a month and is often the first exposure that patients and potential staff have to the organisation. The site receives around 170,000 unique page views per month with, an average session duration of about two minutes. Most visits come from the UK (around 80 per cent), however the site gets around five per cent of its traffic from the USA and around two per cent from India. Around 50 per cent of the site’s visits come from desktops and the other 50 per cent from mobile devices and tablets 8. 1. Is it possible to give some idea on user traffic on the website, for example expected user volume; peak user loads, no. of concurrent users, etc? 2. You mention “to have an employee’s access area”. Will this have only static content or is there any interactivity (such as chat, discussion forums, etc.) involved? 3. What is the required go Live date? 4. For ongoing maintenance support, are you looking at 24x7 support or just standard UK business hours? 5. Do you plan to host it locally or on cloud? 1. Website audienceThe key audience groups for the Trust’s website are:patients, carers and the families of patients: adult and paediatricreferring healthcare professionalsacademic and healthcare industry partners – current and potentialpotential recruitsinternational colleagues/UK colleaguesregulators/NHS England/Department of Health/other linked bodies (eg NHS Blood and Transplant)potential fundraisers/financial donors/volunteersThe media.The new website needs to be tailored to the needs of these audience groups, while at the same time reflecting the mission and values of the Trust. 9. 1. Is it possible to give some idea on user traffic on the website, for example expected user volume; peak user loads, no. of concurrent users, etc? 2. You mention “to have an employee’s access area”. Will this have only static content or is there any interactivity (such as chat, discussion forums, etc.) involved? 3. What is the required go Live date? 4. For ongoing maintenance support, are you looking at 24x7 support or just standard UK business hours? 5. Do you plan to host it locally or on cloud? 2 There will be interactivity (such as chat, discussion forums, etc.) involved3 Depends on the analysis that comes back 4. Initially just standard UK business hours but we will move to 24x75. Royal Brompton will host it on the Royal Brompton cloud 10. In requirement you have mentioned about employee access area, what is/will form part of this access area? Also, do you want this to be part of initial design, to make it another project or is it part of this project? With support and maintenance what level of support and maintenance you are looking at? I hjope this answers the question:-Website audienceThe key audience groups for the Trust’s website are:patients, carers and the families of patients: adult and paediatricreferring healthcare professionalsacademic and healthcare industry partners – current and potentialpotential recruitsinternational colleagues/UK colleaguesregulators/NHS England/Department of Health/other linked bodies (eg NHS Blood and Transplant)potential fundraisers/financial donors/volunteersThe media.The new website needs to be tailored to the needs of these audience groups, while at the same time reflecting the mission and values of the Trust. (continue) 11. In requirement you have mentioned about employee access area, what is/will form part of this access area? Also, do you want this to be part of initial design, to make it another project or is it part of this project? With support and maintenance what level of support and maintenance you are looking at? Some key content areas:Services, conditions and treatments – key information for patients to find out more about the clinic and their condition.Consultant profiles – the most viewed pages on the site. Research - Trust leading NHS centre for cardio-respiratory has an internationally research reputation. Website key way for Trust to promote research, attract partners and patients for trials. Job opportunities – crucial tool for recruitment. Information about the Trust – information on the Trust itself, i.e board members, information on the hospitals.Education and teaching – Trust has training courses, for staff and healthcare professionals. Courses generate income 12. Proposal requirements Responses to this ITT should include:details of how the project will be managed, specifically linked to the four phases abovehow discovery would be approachedproposed timescales for the projectexamples of previous website redevelopments of a similar scaleBreakdown of budget for the redevelopment and separate costs for on-going maintenance• details of the company, including Company Registration number and VAT number• how some of the specific challenges set out in the document might be addressed• some potential functionality for the new site• proposals for making this site the best Trust website in the NHS