Lead Service Designer for NOMS Digital Studio

Tender description

Who Speclialist Work With We're building a team of around 70 experts in Web Development, Design and User Research. This is a brilliant opportunity to be part of a growing team from its nascent stage and play an active and continued role in the strategic development of both the team and the studio approaches. Immediate team: Service design team of a Technical Architect, User Researcher and Service Manager (Sheffield). Wider Service Area team: Service design team working across up to 3 Product Delivery Teams (Sheffield). Community of designers and Head of User Experience (Sheffield), plus wider MOJ design community and cross-government design community. What Specialists Work On The Digital Studio is planned to deliver, over the next 5 years, modern and mobile technology products quickly, responsively and flexibly. Our aim is to reduce reoffending by introducing products that reduce violence, self-harm and improve employability and offender-family relationships. This role includes - 1. Leading Service Mapping of the Prison and Probation Service to build a picture of the system and identify the actors, opportunities and scope for service improvements 2. Lead Discovery work to inform the development of new products to reduce reoffending 3. Lead on the development of Service Design and User Experience practices across the programme Where the Work Takes Place Furnace Hill, Sheffield & St James' Park, London Early Market Engagement Working Arrangements The role includes travel across the UK to conduct research in prisons and probation offices. When not engaged in off-site research, you will be working on-site in Sheffield and London, with at least 2-3 days per week based in Sheffield, so as to have face to face engagement with the rest of the team. There is a £5,000 limit on travel expenses. Expenses will only be covered for research trips/meetings outside of Sheffield. Travel between Sheffield and the Supplier's location is not covered. Work Location Furnace Hill, Sheffield & St James' Park, London Security Clearance Basic Clearance is required. Additional T&Cs Skills & Experience 7+ years experience as a practicing designer In-depth understanding of user-centred design principles and tools A deep understanding and experience of visual design, interaction design, content design, and service design. Confident sketching and prototype on paper and in HTML Confident writing user-centric interfaces Lead a workshop Know how the internet works: confident in understanding the capabilities of independent web applications in delivering a cohesive service Worked extensively with user researcher and know how to interpret user research into actions Excellent written and verbal communication Self-motivated, detail-oriented, and able to manage multiple priorities simultaneously Demonstrable 5+ years experience working effectively with cross-disciplinary teams (with Research, Design, Software, Content and Product team members) Demonstrable 5+ years experience ensuring that appropriate user research and strategic level design thinking is intrinsic to making design decisions Demonstrable 5+ years experience planning and building digital products Proven experience of stakeholder management, with strong negotiation skills at very senior levels Experience leading (defining scope, approach and carrying out delivery of) end to end service transformation work, using user-centred, agile approaches Nice to Haves Previous experience of leading mixed teams of designers and researchers No. of Specialists to Evaluate 6 Cultural Fit Criteria We challenge the status quo and aim to understand the reason behind ‘the way things have always been done’ to see if there's a better way to do things We respect each other - in our different opinions and are constructive in feedback The unit of delivery is the team - we have no individual heroes, the stars are the teams as whole entities We aren’t afraid of conflict: we surface tensions and conflict early, and address them promptly We believe empowered teams deliver the best products: those who are doing the work should and do have the greatest understanding of the work - so ask the team! We inspect and adapt regularly to continuously improve Working product in the hands of users early and often Products degrade quickly, so we regularly iterate and improvement our products ongoing Collocating the people, skills and knowledge you need is the best way to deliver Measure progress by what value you deliver Keep focus on quality, making sure the whole team is aware of any debt taken on Keep it simple and do less, whether that for features in the product or the way you are delivering Everyone is responsible for quality Assessment Method Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range