Helpdesk and support services
Details
- Value
- EUR 900,000
- Topic
- Helpdesk and support services
- Published
- 1 September 2016
- Submission
- 3 October 2016
- Source
- TedNotices
Tender description
Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations. The Service must include Service Management in accordance with ITIL® guidelines, Service Desk, and Level 2 on-site support resources. The contract should cover the needs of the Helpdesk Technical Support Service and must include Service Management, Service Desk, Incident Management and On- Site Support (12 hours per day) Mon — Fri excluding Bank Holidays and Public Holidays). Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations. The Service must include Service Management in accordance with ITIL® guidelines, Service Desk, and Level 2 on-site support resources. The contract should cover the needs of the Helpdesk Technical Support Service and must include Service Management, Service Desk, Incident Management and On- Site Support (12 hours per day) Monday — Friday excluding Bank Holidays and Public Holidays).
Timeline
- Completed: Tender published1 September 2016Current notice
- Completed: Submission date3 October 2016
About the buyer
Irish Blood Transfusion Service is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72253000 · Helpdesk and support services
- 72253100 · Helpdesk services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@irish-blood-transfusion-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@irish-blood-transfusion-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@irish-blood-transfusion-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@irish-blood-transfusion-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@irish-blood-transfusion-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@irish-blood-transfusion-service.gov |
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