Closed tender

Visitor Experience Training

Details

Value
GBP 7,500
Topic
Staff training services
Published
24 August 2016
Submission
13 September 2016

Tender description

The National Army Museum (NAM) is currently undergoing a major Building for the Future transformation project and will be opening an exciting new Museum in Spring 2017. As part of this transformation the NAM wants to transform its Visitor experience, to deliver a cohesive, world-class experience to all visitors, across all visitor touch points. It has plans to increase visitor numbers from 240,000 (pre-closure) to 400,000 (2025-26) and wants to ensure visitor satisfaction levels don’t fall below 96%. The NAM is inviting expressions of interest from experienced training providers to facilitate, create and deliver a bespoke visitor experience training across departments, within the Museum. The successful provider will need to work together with these departments, to shape NAM’s service vision and standards and then deliver a training package, which successfully engages and empowers staff to deliver a cohesive experience.

Timeline

  1. Completed: Tender published24 August 2016
    Current notice
  2. Completed: Submission date13 September 2016

About the buyer

National Army Museum is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 80511000 · Staff training services
  • 80520000 · Training facilities

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