Financial transaction processing and clearing-house services

Tender description

This procurement concerns the provision of Over the Counter Licence Fee Collection Services to the BBC. There are 2 distinct elements to the required services as follows: — Customer-facing Services — Provision of a physical network of outlets offering TV Licensing customers the opportunity to pay for, or towards, their TV licence over the counter; and — Back Office Services — Collection of funds and transaction data from the outlet network and transferring the funds and data to the BBC's TV Licensing Administrator (Capita) and any other third parties as required. Note whilst the core customer-facing requirement is for over the counter payment services, digital payment options will also be explored during the procurement process. The contract term will be included in the Invitation to Submit and Initial Tender (ITSIT) and may be varied following discussion with bidders during the Competitive Procedure with Negotiation process. In FY15/16, 20 500 000 transactions were completed over the counter totalling 343 000 000 GBP in total. It is essential that Bidders are able to provide a physical network of outlets providing adequate geographical coverage, opening hours, suitable staff, provision of training for staff, provision and maintenance of point of sale terminals, stock control for marketing information and point of sale signage.