Library, archives, museums and other cultural services

Tender description

The contracting authority sought to procure an e-books and e-audio books Service as part of our existing online Kirklees Library Services. The Kirklees Library Service currently operates 24 libraries and a home library service covering a population of 422 458 and the contracting authority wishes to continue, with no break in service, providing an e-book offer, including an e-audiobook service. The contracting authority anticipates that one economic operator will be able to provide both elements from a single platform. E-books will be borrowed virtually by library members and read/listened to on the widest possible range of players and mobile devices. The Service will offer a wide range of items through a customer friendly, easy to navigate portal and format,providing after sales support to both library staff and customers. The Kirklees Library Service currently operates 24 libraries and a home library service covering a population of 422 458 and the contracting authority wishes to continue, with no break in service, providing an e-book offer,including an e-audiobook service. The contracting authority anticipates that one economic operator will be ableto provide both elements from a single platform. The contracting authority is seeking to retain and expand its customer base for its e-book and e-audio service. The current customer base ranges from children to adults of all ages. With potential cuts to our physical library resources, the contracting authority seeks to encourage uptake of this Service to an even wider audience. E-books will be borrowed virtually by library members and read/listened to on the widest possible range of players and mobile devices. The Service will offer a wide range of items through a customer friendly, easy to navigate portal and format,also providing after sales support.