Psychiatrist or psychologist services

Tender description

City of York Council is working hard to meet the challenge of providing better support and services to an increasing number of people, with greater pressure on resources. Building strong communities is important in York, alongside working to protect vulnerable people as we know there are many people who need help to lead full and independent lives. Our commitment is to stimulate a diverse and active local market, where high quality social care provision is combined with harnessing the enterprising spirit of local people in strong and self-reliant communities. The Council expects the Provider to work in partnership with other advocacy services to ensure that Customers receive support from the most appropriate service. For example it may be most appropriate for a person 65 years and above to receive their advocacy support from York OCAY, or it may be most appropriate for an inpatient of a hospital to receive their advocacy from the services based within the hospital setting. This single point of access service should be simpler for Customers and referrers to navigate, ensuring that they can access the right service at the right time and provide a streamlined opportunity to match the Customer with the right advocate and improve the continuity of support provided. Some of the main objectives for the Provider will be to: — Provide 1-to-1 advocacy for individuals for whom the Council has a legal obligation to provide advocates; — Provide time limited issue based advocacy for people with substantial difficulty or complex needs; — Support individuals to develop a range of self-help tools including self-advocacy and peer user groups to assist them towards independence and social inclusion; — Assess at the single point of entry, redirecting those where there are more appropriate services; — Support Customers to address complaints and disputes with NHS (and other) providers; — Provide accessible services, both in terms of location base, with private rooms available and with regards to a range of communication aids and tools.