Promotional services

Tender description

An Post is seeking to enter into a Single Party Framework Agreement for the provision of An Post Retail Product Promotions Scheme and Customer Loyalty Scheme (Post Rewards) for a period of 3 (three) years with an option to extend for a period up to a further 2 (two) years. Interested parties should respond to the questions outlined in this PQQ with relevance and to the point responses. Applicants must complete, sign and date the Bona Fides Declaration Document (attached as a separate document as part of this PQQ). An Post is seeking to enter into a Single Party Framework Agreement for the provision of An Post Retail Product Promotions Scheme and Customer Loyalty Scheme (Post Rewards) for a period of 3 (three) years with an option to extend for a period up to a further 2 (two) years. Interested parties should respond to the questions outlined in this PQQ with relevance and to the point responses. Applicants must complete, sign and date the Bona Fides Declaration Document (attached as a separate document as part of this PQQ) Product Promotions Scheme These promotions can utilise An Post's existing mechanism for delivering product promotions, i.e. through a voucher driven scheme via An Post's Riposte counter technology system, or provide an alternative method of delivering value. The promotions must add value and be competitive with other promotional offers in the market place. The role of the preferred supplier will involve but may not be limited to the following: — Devise an annual Post Office Retail promotional calendar in line with An Post product promotional Timings; — Create POS — Concept for each Product Promotion; — Provide route map and programme deliverable Provide terms and conditions; — Manage any customer enquiries; — Management of third party supplies to deliver promotion; — Identify third party suppliers; — Negotiate Promotions; — Recommend Approval; — Management Implementation. Customer Loyalty (PostRewards) Scheme It is envisaged that the preferred supplier will involve but not limited to the following: — Management of Post Rewards website i.e.: Content Management, Hosting and Maintenance. — Ability to accept daily SFTP file/s containing customer transaction information and transfer to website. — Management and recruitment of Retailers to provide rewards. — All elements of Customer Services — Management of all queries received phone, e mail. — Manage offer's individual terms and conditions. — Development of weekly e-Zines.