DVLA ITS Business Process Re-engineering

Tender description

Why the Work is Being Done DVLA Information Technology Services is currently undergoing a series of organisational changes to enable it to better accept and deliver IS/IT services for the Agency and other internal services. Level 1 of the new Organisation structure has been defined. Level 2 is in progress and due to be finalised by mid-September. Requirement to drill down through the next levels down to Operational Instructions Problem to Be Solved Re-engineering of end to end business process design for the new ITS Organization. See Functional Model by following link - https://drive.google.com/open?id=0B9G9nVLumMafV2plY1daVjRSa28 Who Are the Users The outcome is to have fully implemented re-engineering of end to end business process design for the new ITS Organisation, hence this would affect all of ITS. Early Market Engagement Work Already Done Level 1 organizational structure is in place. Please refer to functional model (link provided in "Problem to be solved" section above). Existing Team The individuals will be working within an agile and multi-modal organisation. The ITS department consists of 7 Capability Areas: 1) Enterprise Architecture 2) IT Strategy and Planning 3) IT Service Creation 4) Application Support and Infrastructure 5) Service Transition and Operations 6) IT Controls 7) Cyber Security The individuals will be supported by the following roles: Programme Manager Process Owners (Capability Leads) The existing Governance/Programme Board formed of the Capability Leads and CTO is the sole decision making forum. Current Phase Discovery Work Location Driver and Vehicle Licensing Agency Longview Road Morriston Swansea SA35DD Working Arrangments The day rate communicated excludes VAT and excludes travel and expenses which is capped at the Buyer expense policy permitted maximum. The specialists will be expected to work for 8 hours per day, 5 days a week onsite during agreed business hours. Security Clearance Disclosure Scotland (BPSS) Certificate Additional T&Cs Skills & Experience Significant experience of successful implementation of business process design in IT Organisations Evidence of an existing catalogue of standardised processes that have been implemented successfully and which DVLA can leverage (ITIL, Delivery and IT Management e.g. MI/BI). Significant experience of building the above in an agile multi-modal organisation Experience of providing implementation plans and successfully delivering these plans to provide business process re-design in IT Organisations Experienced Process Design personnel Provide client-side Process Design personnel to support DVLA process owners Have a track record of successful implementation of process design in IT Organisations delivering the functional model Provision of an implementation plan that will then be delivered against the Functional model Provision of reference sites against proven track records of delivering successful implementation of process design in IT Organisations Have and be able to provide/evidence an existing catalogue of standardised processes that have been implemented successfully and which DVLA can leverage (ITIL, Delivery and IT Management e.g. MI/BI). Have experience and evidence of building the above in an agile multi-modal organisation Nice to Haves No. of Suppliers to Evaluate 15 Proposal Criteria Provide client-side Process Design personnel to support DVLA process owners Have a track record of successful implementation of process design in IT Organisations delivering the functional model Provision of an implementation plan that will then be delivered against the Functional model Provision of reference sites against proven track records of delivering successful implementation of process design in IT Organisations Have and be able to provide/evidence an existing catalogue of standardised processes that have been implemented successfully and which DVLA can leverage (ITIL, Delivery and IT Management e.g. MI/BI). Have experience and evidence of building the above in an agile multi-modal organisation Cultural Fit Criteria Experience working as part of an agile delivery team, embracing collaborative working practices and contributing to a shared team goal Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 65% Cultural fit 5% Price 30% Questions from Suppliers Budget range maximum budget of £300,000.00. maximum day rate of £750 appropriate to role.