Investigation and security services

Tender description

Leicester City Council (the Authority) in conjunction Leicestershire County Council as a partner invited Tenders for the provision of security and customer services at a group of ‘Park and Ride' car parks. The proposed Contract will be for 3 years with an option to extend for up to a further 24 months, making a potential 5 year engagement and it is anticipated to award to a single Supplier. The Authority is looking for 1 supplier to provide a range of security and customer services at a group of “Park and Ride” car parks, specifically located at: — Meynell’s Gorse Park and Ride, Ratby Lane, Leicester, LE3 3LF; — Enderby Park and Ride, Leicester Lane, Enderby, LE19 2AB; — Birstall Park and Ride, Loughborough Road, Birstall, LE4 4NP. As part of this requirement, the Supplier will: — Monitor and operate CCTV systems; — Communicate and liaise with the public, bus service provider, police, emergency services, contractors and other organisations; — Deal with all customer queries and forward to City or County Council (as appropriate) any queries or complaints for their attention; — Carry out patrols of the premises during the hours of operation including unlocking and locking the premises; — Provide advice and assistance to the public with operational matters and deal with general enquiries; — Control all entry to site, including recording and managing all contractor access and work on-site and taking deliveries; — Possess basic 1st-aid and fire-fighting skills; — Carry out miscellaneous duties such as gritting during adverse weather; — Monitor a computer controlled ticket/ barrier system; — Monitor standard of cleanliness of the site; — Record and report on any faults/ damage to equipment and facilities on the site in need of repair. A full specification can be found in the tender documentation.