Home Office IPT Programme Caseworking and DPM Delivery Partner

Tender description

Why the Work is Being Done The Immigration Platform Technologies (IPT) Programme has supplier partners delivering its Caseworking and Data Platform and Migration (DP&M) projects. These are major agile projects with the goal of building a new extensible and reusable framework to meet the needs of immigration and asylum claims within UK Visas and Immigration (UKVI). As a result of delivering the framework a number of business critical legacy systems will be replaced. Supplier partners are accountable for the software delivery and ongoing maintenance of the services delivered by these projects through provision of Scrum Teams. Problem to Be Solved The Programme is building services to transform the way the Home Office (HO) manages immigration into the United Kingdom. Its key deliverables include: • The core Case working system used by Home Office staff, which replaces the existing ASYS, BRP, CID, ICW and PBS systems that collectively support several thousand concurrent users, and mange decision making on hundreds of thousands of Immigration and Visa cases per year • Configurable technology modules tailored to a specific business service need • Automation of existing manual, paper-based processes and supported decision-making to drive consistency Who Are the Users As a UKVI caseworker I need to be able to: • Resolve the identities of individuals applying for Visa and Immigration products • Manage information about individuals and their cases • Perform and record the outcomes of checks, including calculations, for example to assess whether a threshold in the Points Based System is met • Record decisions made about cases and the fulfilment of those decisions – eg to provide a Visa, or provide Asylum Support So that I can ensure applications are completed within agreed SLAs. Early Market Engagement Some market engagement has been done within the Home Office, Cabinet Office and with CCS Work Already Done Components are in different stages of delivery, there are a number of live services, further releases are also in development, and others are in discovery. As such, the Project has identified or established: • Key business stakeholders, SMEs, and engaged them • Conducted User Research and Business Analysis and established detailed business architecture for the release in progress, and high-level architecture for the next release • A micro-services architectural design, aligned to Programme standards • Established environments and the delivery toolsets to build the new system • A delivery team • Built and tested the foundation shared services / micro-services Existing Team There are a number of suppliers working within the Caseworking Project, elsewhere in the Programme and that support systems that the Caseworking system will integrate with, all of which the new supplier will need to work collaboratively with. Some of the main suppliers are: • 6 Point 6 Ltd • Atos • Deloitte Digital • HP • IBM • Mastek • NETbuilder / QA • PA Consulting • Transform Current Phase Not applicable Work Location London 165 Fleet Street London EC4A 2AE Metro Point Croydon CR0 2EU Working Arrangments The supplier will be expected to be co-located with the customer with the option for near shore and/or offshore working. The incumbent suppliers have delivered code for the current release. The new supplier will need to gain an understanding of the existing solution to be able to provide support and bug fixes if required and to ensure that future developments are compatible with the current solution. It is important to note that the Programme retains the right to place resources into a Scrum Delivery Team from other suppliers where a supplier or resource has a particular strength. Security Clearance Supplier personnel need to be compliant with BPSS (Baseline Personnel Security Standard) as a minimum. Depending on the nature of the role, individuals requiring access to production or production-like environments must already hold or be capable of achieving SC clearance. Additional T&Cs Team sizes up to 8 Teams: 1xDelivery Manager (Scrum Master), 5xDevelopers (at least 1 must be a senior developer), 2xDevelopers to support live service, 1xWeb Operations (DevOps), Additional, capabilities: Developers for the front-end/User Interface of web applications, Designers (Front-end Design and Interaction Design), Researcher (User Research-UX Design), Quality Assurance Analysts (Test Engineers and Test Analysts), Business Analysts. Pricing - suppliers must provide a Rate Card all the roles above Bids must be on T & M basis however, SoW different pricing models ranging from FP, T&M or Capped T&M may be used. See Q&A for further info Skills & Experience Experience in use of the technologies (see the Q&A for further information) used to build the current Solution 8% Experience in bespoke software application development of browser based software 8% Experience in using agile delivery methodologies including Scrum, Continuous Delivery and Agile at Scale 8% Experience in bug resolution across the delivery lifecycle and in Live support 8% Experience of infrastructure and web operations for the design, setup and running of large scale browser based, RESTful micro-services in the Cloud 8% Experience of successful collaborative working as part of a multi-supplier delivery team 8% Experience of release planning with agile delivery teams to articulate detailed delivery plans e.g. in 3-6 month blocks 8% Experience of scaling processes and approach to meet challenging needs such as complex integration with legacy systems, and complex data migration from legacy systems 8% Experience of managing dependencies between Scrum Delivery Teams within the project and supporting the management of dependencies external to the Project 8% Nice to Haves Experience of front end design and development 3.5% Experience of Integration design 3.5% Experience of User Researcher and UX Design 3.5% Experience of Exploratory testing and test automation 3.5% Experience of Business analysis and Business Design 3.5% Leadership in Agile adoption in large organisations 3.5% Ability to deploy teams off-site and, potentially, off-shore 3.5% Provision of documentation associated with the delivery 3.5% No. of Suppliers to Evaluate 6 Proposal Criteria Availability of suitable resources from the required date 5% Whether the proposed delivery team includes any subcontractors or partnered resources 5% Capability of standing up the team from the contract award date 5% Ability to deploy the team onsite at the Customer’s location (or appropriate near-shore / off-shore location) 5% Ability to adopt the technical solution developed so far and methodology, gain a detailed understanding to allow ongoing support and further development, where applicable enhance the solution and methodology 5% Reference track record 5% Willingness to align with the Programme Approach (for example the Definition of Done, the Test Strategy, the Release Planning Approach etc.), but to offer opportunities for improvements were identified5% Team structure and organisational makeup 5% Identification of risks and dependencies that might impact deliver-ability of the Project, and suggested approaches to manage them 5% Value for money / Competitive whole life costs 5% Cultural Fit Criteria Work as a team with our organisation and other suppliers 4% Transparent and collaborative when making decisions 4% Have a no-blame culture and encourage people to learn from their mistakes 4% Application of Agile Principles 4% Ability to add value 4% Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Presentation Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range