Booking process analysis and re-design

Tender description

Who Speclialist Work With Service delivery teams throughout the council, including those that deliver library services, registration of births, deaths and marriages, sports pitch booking, room booking for conferences, road safety information, outdoor activity courses and events, and the council's Digital Services Team. What Specialists Work On We are looking to implement a new process for administering bookings. This includes booking a resource, such as a room or facility, booking a place at an event, or booking officer time. This will be delivered through a digital capability to be administered by a small team, rather than by many across the organisation. The analyst will interview individual service delivery teams that currently perform this role, and collate their findings into a suggestion for a corporate process/processes, working with the Digital Service Team. The findings will include costings and projections of time and financial savings that could be made. Where the Work Takes Place Newbury, Berkshire. Early Market Engagement Working Arrangements The work will involve face-to-face meetings with service delivery teams in our Newbury offices, and working with the council's Digital Services Team, which can be done remotely, when needed. Work Location Newbury, Berkshire. Security Clearance Additional T&Cs Skills & Experience Excellent face-to-face interview skills The ability to talk to, and gain the cooperation of people at all levels in the organsation The ability to document an "as is" process A good understanding, and a track record of using Business Process Model and Notation The ability to calculate the time and cost of an existing process The ability to calculate the time and cost of a proposed process The ability to design a new process, based on a set of similar but separate existing processes A good understanding of how digital capabilities may be used to deliver a service The ability to use moden communication methods, such as Skype or Google Hangouts Nice to Haves The ability to use Trello or a similar kanban board An understanding of how a how a Unitary Authority works and the services it offers No. of Specialists to Evaluate 3 Cultural Fit Criteria Work with Digital Services Team and with colleagues from across the organisation. Using tact and diplomacy where required Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 5% Price 35% Questions from Suppliers Budget range