WP1116: Transformation Service Manager

Tender description

Summary of the work We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams. Specialist role Service manager Expected Contract Length Up to a maximum of 2 years with regular reviews Latest start date 25/07/2016 Maximum Day Rate £950 Early Market Engagement None Who Speclialist Work With You will be working with the Head of Government Transformation Support and the Transformation Support team. The team consists mostly of Transformation leads. Additionally you will also be required to work with departments and teams across government to help test new approaches. What Specialists Work On We are building a new team within GDS called the Transformation Support Team. We will help departments or teams understand, start, and make progress with digital transformation. We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams. Skills & Experience • Recent demonstrable experience of delivering digital, data and technology transformation in government • Recent demonstrable experience of leading organisational design change within government & a clear understanding of the cultural changes required to achieve it • Recent demonstrable experience of leading the delivery of government digital services and a deep understanding of the Discovery, Alpha, Beta, Live process • A deep understanding of, and experience with the Service Manual and Service Standard • A deep understanding of the business processes and operating model required to support digital delivery and change management in government • A very good understanding of user research and service design and experience of introducing these capabilities into government. • Experience of using a number of tools and techniques when consulting with government departments and teams (you may be required to demonstrate these) • Experience of setting strategy, visions and goals • Expertise in agile • Expertise in process design Nice to Haves • explain the context and outcomes of using - value chain mapping • explain the context and outcomes of using - roadmapping • explain the context and outcomes of using - service mapping • explain the context and outcomes of using - Business and operating model canvas Work Location Government Digital Service Aviation House 125 Kingsway London WC2B 6NH The specialist will be required to work on other Government department sites as required. The will be in London and elsewhere in the UK. Maximum time on a client site is likely to be 3 days per week. Working Arrangments We are looking to agree flexible ways of working with the chosen supplier. We anticipate this will be on average 1 day per week and may be somewhat irregular. We anticipate therefore that this work will suit a supplier who undertakes multiple engagements at a single time. Security Clearance Minimum Baseline Personnel Security Standard Additional T&Cs None. No. of Specialists to Evaluate 3 Cultural Fit Criteria • Work as a team with our organisation and other suppliers • Transparent and collaborative when making decisions • Have a no-blame culture and encourage people to learn from their mistakes • Agile principles at the core of everything Evaluation Weighting Technical competence 75% Cultural fit 5% Price 20% Questions from Suppliers 1. Can we please arrange for a briefing call to discuss the project and business requirements? We need some clarity over the technical requirements All questions should be submitted in writing in order that the answers should be shared with all suppliers