PU-17/0103 - Data Collection Delivery Team

Tender description

Why the Work is Being Done ONS Data Collection service is the key enabler for the collection of Business Survey data in the organisation. It is made up of a number of products at varying stages of maturity across multiple technologies. The products that enable user access/authentication and management of user responses now needs overhauling to bring it in line with ONS revised technical and business objectives. User needs are a key focus as is system integrity i.e. secure high volume authenticated transactions, personalised content delivery at scale, high integrity data acquisition and transfer, responsive and performant Problem to Be Solved Scalable, secure user-focussed products are needed to enable login, authentication and case management for - initially - Business Survey Data collection online. Integration with existing products that make up the "Take part in a Survey" Service is essential - some of which are based on modern technologies, some are legacy. Potential to be used as part of the Census 2021 solution. Key info: Evidence of Essential and Non-Essential criteria will be needed for shortlisting, please supply Shortlisting will be done immediately following closure of opportunity Consideration should be given by suppliers to starting proposals at risk to aid assessment pace Who Are the Users External Users: As someone taking part in a survey I need to.... be able to provide an online response to a request for information from ONS (in the form of a survey)... so that... I can comply with legislation and contribute to UK government decisions Internal Users: As an ONS survey manager I need to ....be able to setup and manage a survey for completion online by a Business user ... so that...I can ensure quality data is collected in a cost-effective way with minimal burden on our users Early Market Engagement Work Already Done A Discovery phase completed on 18th July and the recommendations are for replacement of the existing products to be more in line with user, business and technology needs. A high level view of the needs of each of these has been established during Discovery and these will be further built on as part of Alpha a 4 week Sprint 0 due to commence 25/07 Existing Team There are multiple multi-disciplinary product teams in place with which to collaborate. Each team has a Delivery Manager, Product Owner and Technical Lead and Business Analyst in situ. The teams are made up of 3rd party delivery partners and ONS permanent staff. Continuation of some team members from Alpha will occur namely, some User Research, BA, Tech Lead. Current Phase Alpha Work Location The work will be based in ONS' Newport (Wales) Office - there is a possibility some travel will be required to ONS' Titchfield site, Fareham, Hampshire. Working Arrangments The team will work alongside existing teams building products to strategic drivers and objectives. They will collaborate with other teams across the service and beyond and will invest time and effort into knowledge share, coaching and mentoring across individuals in order to ensure increased capability of ONS people. They will be co-located with technical and business colleagues, operate using Agile tools and techniques, actively participating in Agile ceremonies including service show and tells. They will be expected to be on-site 5 days per week. Security Clearance All team members must be in possession of a current Disclosure Scotland clearance prior to starting contractual work. Additional T&Cs Skills & Experience Expert in delivery of solutions that utilise SOA and micro services - 2 points Experience of of Cloud Foundry (Python,Scala,Selenium/BOSH/Manifest or docker, GRAILS, Spring) - 2 points Expertise in the design and delivery of Restful API's(inc: security functional and non-functional requirements) and use of appropriate tooling such as Swagger/RAML. - 2 points Expertise in Data/Security IT Architecture (both solution and technically focused), particularly identity management solutions, including multiple authentication mechanisms and federated security solutions - 2 points Expert in cloud technologies: design, planning. security, integration, whilst remaining Cloud provider agnostic - 2 points Experience of effective identification and use of open source software components - 2 points Experience in relational and non-relational databases in multiple formats eg Elasticsearch - 2 points Experience in set up, configure and build images - 1 points Experience in automation testing environments & continuous integration & deployment, particualrly GitHub and Jenkins - 2 points Expert in capturing and utilising Performance and operating metrics on product service - 1 points Expertise in research and analysis of user needs - including those related to Assisted Digital and accesibility - and translating them into product needs - 2 points Expertise in User experienced based design of web facing products including use and refinement of design patterns and a proven track record of delivering multi-channel, responsive applications - 2 points Expertise in capturing and chanelling user feedback inclusing use of usability testing techniques - 1 points Expertise in use of Agile delivery approaches, tools and techniques eg Scrum, Kanban etc - 1 points Experience of delivery in Data Engineering and Data Management Services, especially in a sensitive data environment - 2 points Proven track record of delivery of in digital service in 'brownfield' & 'greenfield' estates - 2 points Expertise in coaching/mentoring less skilled people, leaving a legacy - 2 points Nice to Haves Experience of the GDS Service Manual - 1 point Experience of working across government agencies - 1 point Security knowledge of Cloud Foundry on AWS or local tin - 1 point Experience of channel shift transformation - 1 point Expertise in Full Cloudera Stack - 1 points No. of Suppliers to Evaluate 3 Proposal Criteria Technical Solutions - 5 points How the approach or solution meets user needs - 5 points Approach and Methodology - 5 points Estimated timeframes - 2 points How the approach or solution meets the organisation policy or goal - 2 points Identify risks and dependencies, approaches to manage them - 2 points Team Structure - 2 points Value for Money - 2 points Cultural Fit Criteria Work as a team with our organisation and other suppliers - 5 points Transparent & Collaborative when making decisions - 5 points Have the user and customer needs at the core of decision making - 5 points No blame culture and encourage people to learn from their mistakes - 5 points Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range