Repair and maintenance services of security equipment

Tender description

Scottish Water is looking to partner with an alarm maintenance industry specialist supplier to ensure that its operational water assets are protected throughout its operating area. The principle objectives of this contract are: To implement a pan-Scotland annual maintenance regime for: Specified Scottish Water operational assets which have been installed with the Sentinor ‘watercress’© security system (consisting of analyser/control panel; seismic sensors) and matched non-system sensors. Other specified Scottish Water operational assets which have been installed with conventional intruder detection systems (consisting of control panel (mostly Honeywell ‘Galaxy’©) and matched sensors). Other specified Scottish Water operational assets which have been installed with a variety of fence-mounted perimeter intrusion detection systems. To implement a pan-Scotland reactive maintenance response for the above systems such that all breakdowns on security system equipment affected by this contract are attended to within a specified time of the breakdown being reported to the supplier and, where achievable, rectified within the same period. Specifically; For specified sites (mostly based on Cortech Datalog© security management integration software) the reactive response time will be 4 hours. For WATERCRESS© and other IDS systems: Region Response Time Forth 24 hrs (1 working day) Forth (Islands) 48 hrs (2 working days) Clyde 24 hrs (1 working day) Nith 24 hrs (1 working day) Ayr 24 hrs (1 working day) Tweed 24 hrs (1 working day) Don 24 hrs (1 working day) Don (Islands) 48 hrs (2 working days) Tay 24 hrs (1 working day) Ness (Mainland) 24 hrs (1 working day) Ness (Islands) 48 hrs (2 working days) The supplier must demonstrate prior practical multi-site experience of conducting security system maintenance in accordance with manufacturers’ schedules of maintenance tasks and supplementary schedules as determined by Scottish Water. The supplier must demonstrate practical multi-site experience with the installation, maintenance and operation of the Sentinor ‘watercress’© system. The supplier must demonstrate practical multi-site experience with the installation, maintenance and operation of the Cortech ‘Datalog’© system. Ideally, suppliers should have experience of working within the water services industry, preferably with practical experience of working over live water assets. Suppliers must have all engineering maintenance technicians screened to BS 7858 or UK Government National Security Vetting procedures. Consideration will be shown to suppliers without either of these criteria, if they can show their pre-employment screening processes are to an acceptable equivalent level providing they have the necessary experience of the WATERCRESS© system. Suppliers must demonstrate they hold either NSI Gold or Silver certification for all the following areas; ‘Electronic Security Systems’ (Intruder Alarm, CCTV and Access Control); Or SSAIB certification for ‘Electronic Security Systems’ (includes: Intruder Detection Systems; CCTV Surveillance; CCTV Surveillance — Remotely Monitored and Detector Activated; Access Control). Suppliers must demonstrate they have extensive experience with BSEN50131 compliant Intruder Detection Systems. Suppliers should have demonstrable experience with Cortech Datalog security management systems; including ability to provide Cortech drawings/editing updates. Suppliers should have demonstrable design, installation and maintenance experience with CCTV systems; including integration with PIDS. The requirement encompasses various opportunities for efficiency; consolidation and optimisation which exist within the business. Suppliers should have a good understanding of any practices required to support a safe and environmentally friendly service and be able to ensure that these obligations are met at all times. In addition we welcome and recognise flexible and innovative proposals that seek to reduce our operating costs and improve efficiencies relating to security alarm system maintenance, general maintenance downtime and any untargeted costs associated with alarm maintenance. Scottish Water currently operates on a systems platform that is not integrated internally or linked to the supply base and therefore seeks to address this through the possible utilisation of the supplier's system and IT capabilities. It is essential that Scottish Water can understand its true whole life cost for each site which should be transparent in nature and fully open for discussion. Suggestions are welcome from suppliers with regard to how this can be successfully achieved.