Driving strategic digital transformation for NHSNSS

Tender description

Summary of the work Provide strategic consultancy to support NSS to deliver digital transformation, developing a clear framework and road map, identifying the operational needs to support such a transformation. Scope of this programme to include, but not be limited to: business strategy; information; governance; structure; culture; applications; service development; user experience; workforce; suppliers. Expected Contract Length 4-6 months, depending on recommended approach Latest start date 22/08/2016 Budget Range It is estimated that the cost will be around £80k Why the Work is Being Done NSS supplies over 55 services to NHSScotland and the wider public sector. NSS faces a significant challenge in delivering quality services within the cost-challenged Health and Social Care landscape, and now is required to drive shared services across the Scottish public sector. The size of the task means that NSS will grow significantly and quickly in terms of the volume and complexity of services. We need to think and act differently. There is demand for digital transformation of our services, interfaces and infrastructure. This will enable NSS to blend digital and physical while improving operational efficiencies and organisational performance. Problem to Be Solved To support NSS – a highly complex organisation - with their Digital Transformation. Specifically: •to create strategic corporate-level digital framework within which NSS ought to operate – in other words a ‘blueprint’ which acknowledges the digital challenge across the organisation and understands and prioritises the business-critical levers, while taking account of the present and future service requirements of Strategic and Supporting Business Units •In addition, the development of a ‘digital road map’, to incrementally deliver tangible transformative changes aligned with the pace of the anticipated growth and enables NSS to agree how it should structure and prioritise its digital activity. Who Are the Users The users of outputs will be NSS board, executive and staff, our customers and stakeholders. NSS has 3,500 employees, six strategic business units and five supporting business units. - Colleagues need to understand what digital means for NSS and its services, strategically and operationally, supporting them in this transition. NSS supplies over 55 services to customers across Scotland’s public sector. Our customers are as diverse as clinical professionals, local authority staff and the general public. - Customers need to be able to easily understand and access our range of services, have a positive experience and take action as a result. Early Market Engagement NSS has engaged with stakeholders to understand their relative digital maturity. Whilst the present health environment has not, to date, demanded aggressive digital development, our growth agenda means that NSS will have to operate in a competitive environment when it comes to service delivery and operational efficiencies. Work Already Done NSS digital activity is localised and discrete with no common approach or framework. Four key programmes of work with digital inter-dependencies have been brought together through a steering group (Nexus), helping NSS to achieve a common approach while supporting efficiencies. These are the Information and Intelligence strategy, IT strategy, Information governance and the Digital Engagement strategy. It has now been decided that Nexus will be developed as a ‘digital design authority’ for the organisation, and has representation from key business units to support business change requirements, chaired by our CEO. Nexus has identified the necessity for the present project. Existing Team NSS will provide a‘Virtual digital team’ reporting in to a digital transformation board that has representation across NSS. Additional resource to support the transformation agenda is presently being scoped. We do not presently have a permanent digital function in NSS. Current Phase Not started Skills & Experience • Strategic business consultancy • Understanding of the end-to-end digital transformation environment • Experience with large scale public sector organisations and a strong understanding of their operational environment • Diverse service transformation experience • Understanding of the policy and risk environment in the public sector/health environment • Experience of transformation in complex organisations with multiple, diverse customers • Understanding of the IT services required to deliver digital transformation • Experience of change consultancy and management Nice to Haves • Knowledge of the Scottish public sector and health environment • Identifying revenue generation service models Work Location Primarily at our head office in Edinburgh, but travel will be required to our other key offices in Scotland (central belt) to engage with key groups Working Arrangments We will expect our supplier to work with us on the ground in NSS, with high visibility, engaging key stakeholders swiftly and effectively to enable the prioritisation of the project. The supplier will be provided with support from a dedicated team from across NSS, reporting directly to the Chief Executive. Together, we expect to achieve an agile, collaborative, one-team approach - fast paced with clear sprints and outputs. Once the road map is clear, we expect the supplier to support us in the transition for the organisation to be equipped to deliver the desired outcomes. Additional T&Cs National Health Service Scotland (NHSS) Conditions of Contract for the Purchase of Services No. of Suppliers to Evaluate 5 Proposal Criteria • Technical solution • Approach and methodology and how this meets our needs/goals • Timescales in line with specification • Team to provide solution, qualifications and experience Cultural Fit Criteria • Work as a team with our organisation and other suppliers • Transparent and collaborative when making decisions • Values-based approach to engagement Payment Approach Fixed price Evaluation Weighting Technical competence 55% Cultural fit 15% Price 30% Questions from Suppliers 1. Please could you provide further details of the additional terms and conditions, we understand the “National Health Service Scotland (NHSS) Conditions of Contract for the Purchase of Services” to be a standalone contract. Will this apply in addition to the DOS call-off contract? These are the National Health Service Scotland's standard terms and conditions and will apply in addition. 2. In relation to Q4. is diverse a reference to a mix of private and public sector service transformation experience? And/or is it in relation to an organisation providing diverse services? NSS provides a diverse range of both clinical and business services. We anticipate a large number requiring digital solutions. Understanding and translating digital requirements for all of our services is therefore critical to ensuring that NSS is able to achieve transformation. Experience of working with a diverse range of services and across different sectors (public and private) will be advantageous. 3. In relation to Q5. – is there specific policy or risk area that we need to have an understanding of? Or are you looking for more general understanding and experience of working within these parameters to deliver transformation in the public sector and/or health environment? General understanding and experience of working within the policy and risk environment set out for the Scottish public sector and health in particular will be advantageous. 4. In relation to Q2 in “nice to have skills”. are there specific revenue generation models experience you are after? Could this experience be from revenue generation from monetisation of B2B and/or B2C services? Some of our work will create outputs and new services that may be of interest and value to others (individuals and organisations). We need to be able to offer an easy and convenient way for these products to be accessed and paid for by potential customers. 5. Point 4 under essential skills and experience – “Diverse service transformation experience” – Is this digital transformation experience for NHS and or Public Sector Organisation/s or is this related to Clinical Transformation? We are seeking an organisation with experience of transforming a diverse range of services (some of which may be complex in their nature) into a digital environment. Presently there is limited use of digital approaches to enhance or transform service provision and experience. 6. Please could you make a copy of the “National Health Service Scotland (NHSS) Conditions of Contract for the Purchase of Services” available for review? Please could you also indicate which would take precedence, this or the DOS call-off contract? The National Health Service Scotland (NHSS) Conditions of Contract for the Purchase of Services will be issued at the next stage of this requirement. We will answer all queries in relation to these additional T&C's at the next stage.