Digital Discovery Call-Off- Readvertisement

Tender description

Why the Work is Being Done CQC is launching a series of eight discoveries to modernise its service offer to three different customer groups: health and care providers, the public, and CQC staff. The aim of the discoveries is to identify user groups and their needs, understand technical/policy constraints, and to prepare business cases for creating efficiencies through digitisation of services. Further information will be published on the Question and Answer section. Problem to Be Solved An experience supplier to provide the following discovery work planned for the year; For health and care providers, pre-discovery work identified a need for them to transact with CQC online and in a simpler way than the Commission is currently offering. Regarding the general public, CQC receives feedback on good/bad care experience from service users, employees of services, or 3rd parties acting on behalf of the public. Also under consideration is search, display of inspection reports and URL structure. For the CQC staff, the intranet does not meet all user needs, and we need to migrate from a Sharepoint-based solution. Who Are the Users As a health/care provider, I need to transact with CQC in a simple and efficient way, so that I can comply with regulations and operate in the market. As a member of the public, I want to find inspection reports and ratings, So that I can be better informed about which provider to choose. I need to inform CQC about my good or bad care experience, so that I can help providers improve. As a CQC member of staff, I need to know internal processes, find guidance and carry out internal transactions, so that I can comply with CQC policies. Early Market Engagement Work Already Done Pre-discovery covering all three audiences of healthcare providers, public and internal staff, to identify high level user needs, and seek alignment with business objectives. Pre-discovery work will be shared with the successful supplier Existing Team Digital development and web content teams. A CQC product manager will be assigned as lead for each discovery Current Phase Discovery Work Location 151 Buckingham Palace Road, London SW1W 9SZ Working Arrangments Suppliers will be expected to work from CQC’s London office Monday to Friday during CQC standard working hours and be embedded in internal teams delivering the discovery work. Some travel across England to conduct research will be required. Security Clearance Baseline line Security Additional T&Cs All specialists will be required to attend an onsite assessment to confirm suitability. Supplier will be expected to pay all expenses apart for any travel for work occurring outside of Greater London. This will be paid for by the Authority as well as reasonable accommodation subject to approval. Call off will be via issued statement of works and resources will be required on site within two weeks of call off. The authority will have the right to terminate any individual supplied specialist with zero length termination. Skills & Experience Must be able to confirm they can deploy people on site for lifetime of the project (yes/no)- 2.5% Confirm they can provide people on-site within 2 weeks of request by the Authority following successful completion of an interview (yes/no)- 2.5% Be able to confirm SIFA Level 4 and 5 resource can be provided for Business Analysts and User Researchers (yes/no)- 2.5% Nice to Haves Confirm they will contribute to building an effective multidisciplinary team (yes/no)- 2.5% Confirm they have procedures in place for dealing with poor performance of provided resources and ensure he client is receiving the expected outcome (yes/no)- 2.5% No. of Suppliers to Evaluate 5 Proposal Criteria Supplier’s demonstrates experience and knowledge of delivering user researchers with a mix of substantial hands on experience and/or degree in the relevant field . (10%) Demonstrate the supplier can supply specialists that meet the following criteria https://www.gov.uk/service-manual/the-team/recruitment/Userresearcher-generic.odt (5%) The supplier’s experience and knowledge of delivering business analysts with a mix of substantial hands on experience and/or degree in relevant field combined with experience. (10%) Demonstrate that the supplier can supply specialists that meet the following criteria https://www.gov.uk/service-manual/the-team/recruitment/Businessanalyst-generic.odt (5%) Demonstrate how the supplier will ensure resource can be deployed on site within two weeks of statement of work being issued (anticipated first start date of middle of August) (17.5%) Cultural Fit Criteria ● Flexibility of suppliers ability to respond to the authorities requests - 10% Payment Approach Fixed price Assessment Method Written proposal Case study Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range it's anticipated that budget will be from £0-£177k max, exact amount will be dependent on required work during the financial year - call off contract for resource as required but estimated at 270 days need to march 2017. each separate piece of work will be for a specific duration and it is envisaged that resources provided will be categorised as sifa level 4 or 5 .