Delivery Team for Non Standard Service Requests

Tender description

Why the Work is Being Done Following the introduction of the SIAM Tower Organisational Model, the MoD delivery framework is split across multiple towers and supplier organisations. There is a requirement for a single cross tower delivery team to manage the NSSR dependencies across the delivery organisations, to ensure the end user receives a seamless service and single point of contact Problem to Be Solved There's a need for a delivery team to manage cross tower digital infrastructure change projects across the MOD estate. There are delivery teams within the tower organisations, but no current project team responsible for the end to end delivery operating at a strategic level through effective management of programme plans, risk and issue management and resource efficiency. The expectation is that the initial scope will encompass the management of up to 80 changes at any one time. A team is required to deliver this and assist in identifying repeat business so the MOD can stand up an internal team Who Are the Users As an Authorised Demander within the MoD, I need to have the ability to receive cross tower project delivery, ensuring that all dependencies between the various delivery organisations are catered for and effectively managed through a single point organisation Early Market Engagement No early market engagement is planned. Clarifications questions may be submitted as per the normal framework process. Work Already Done An internal MoD team has been setup to fulfil the priority backlogged NSSRs as an interim measure Existing Team The supplier will be required to engage with and manage delivery via various Managed Service Providers. The intent is to build Crown Servant capability over time therefore the supplier will be required to work closely along side multi-disciplined CS resources. Current Phase Not applicable Work Location The contract will be based in Corsham but NSSR delivery will take place across the the MoD estate and therefore require an element of travel. Working Arrangments The team will be located at MoD Corsham though, due to the nature of the tasks, UK and overseas travel will be required as necessary to meet the needs of service request. When not at a customer site, the delivery team will have use of desk space at MoD Corsham. Travel expenses will be reimbursed from MoD Corsham Security Clearance SC clearance is mandatory plus at least one member of the team must have DV level clearance. Additional T&Cs Skills & Experience Working knowledge of the existing DII environment Experience of delivering change projects (NSSRs) Ability to work collaboratively with in-house MoD teams working knowledge of operating within a multi supplier delivery model Extensive experience of delivery of IT Infrastructure projects Excellent communication, presentation and client engagement skills Organisation and Planning Skills Analytical, Report Writing and attention to detail skills Delivery service to be available to start 1st August 2016 Nice to Haves Experience of improving business processes by contributing to a multi-disciplinary collaborative team No. of Suppliers to Evaluate 3 Proposal Criteria The proposed approach and methodology Team Structure and experience Value for money of proposed solution Cultural Fit Criteria Skills transfer to crown servant team Payment Approach Time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 60% Cultural fit 15% Price 25% Questions from Suppliers Budget range estimate to fund a team of the following size for 8 months: £700k 1 x programme manager 5 x delivery managers 1 x network architect plus t&s