Research and development services and related consultancy services

Tender description

The contract is to find an organisation or organisations to provide: Continuous supply of qualitative intelligence about people's experiences of named health and social care services to CQC over a 12 month period. This should be an existing ‘supply’ rather than something that has to be stimulated, the Intelligence must be submitted via the CQC Share your experience form — http://www.cqc.org.uk/share-your-experience-finder — As well as an Indirect supply of Share Your Experience web-forms via promotion of CQC to the public, the standards of care people have a right to expect, CQC's role in regulating, monitoring and inspecting services, and encouragement for people to use our inspection reports to inform choice, and to share experiences to improve care for others in the future. The contract is anticipated to commence during the end of the 2nd quarter 2016/start of 3rd quarter 2016 for the duration of 1 yr with the option to extend for a further 2 yrs at 12 month intervals (1+1+1). Direct supply of CQC Share Your Experience web-forms (on a continuous basis) providing qualitative information from members of the public about individual experiences of care at named health and social care services subject to regulation by CQC. This should be an existing ‘supply’ rather than something that has to be stimulated. Indirect supply of Share Your Experience web-forms via promotion of CQC to the public, the standards of care people have a right to expect, CQC's role in regulating, monitoring and inspecting services, and encouragement for people to use our inspection reports to inform choice, and to share experiences to improve care for others in the future.