MHL2.0

Tender description

Why the Work is Being Done SLaM, in collaboration with a third party, have developed a new prototype version of its 'Myhealthlocker' Patient Held Record (PHR). SLaM now wishes to develop this prototype into a full product by March 2017, with a Beta testing phase beginning no later than December 2016. Utilising open source software which the prototype has been developed with, in line with NHSE, SLaM are aiming to deliver the new product as a digital operating model by March 2017. This also satisfies the strategic requirement of the Five Year Forward View to allow patient access to records online as well as self-management capabilities. Problem to Be Solved The product must extend the features developed within the prototype that has overcome a number of user-identified issues with the existing Myhealthlocker / Healthvault product: A difficult and cumbersome 'sign-up’ and Registration process, Limited range of content for use by service users, carers and clinicians. The product must provide Enhanced access to patient-created content by clinicians, with improved accessibility and intuitive user functionality . Existing accounts and content need to be migrated from the Microsoft HealthVault platform. Solution architecture should allow scalability initially for 5,000 but with potential use by 100,000+ . Opensource software components will minimise licensing costs. Who Are the Users As a service user I need to update my medical record to record progress, I need to access my clinical record to see plans and be able to access information to help manage my condition. As a carer, I need to be able to support the service user, to see their information, to contribute to their records, as well as access information. As a clinician, I need the PHR integrated into the health record so that I can see progress and be able to communicate directly with the service user. As a researcher I need access to identify potential candidates. Early Market Engagement A MHL2.0 Prototype has been developed as the basis of a remodelled patient Health record. As a result, additional features required include: Interoperability with other Health Provider Clinical Systems in order to facilitate use of the product both within and beyond the boundaries of SLaM through appropriate API interfaces. This will enable efficient connectivity with the following: Primary Care Systems within South London, Other Clinical applications within SLaM (e.g. pathology Request and Results), Kings Health Partner systems at Kings College Hospital and Guy’s & St Thomas’ NHS Foundation Trusts, Third party Apps and tools ( e.g. Research databases, SMS functionality). Work Already Done The development of MHL2.0 has taken a user-centred approach to rethink, reshape and redesign the use of technology in healthcare. We began by asking wider questions about the joys and frustrations of the current service. These were turned into design features, realised in an interactive prototype in 12 weeks. Consultation took place across four London boroughs, with 130 service users, 54 carers, 203 clinicians 39 researchers, developing the interface iteratively. Since then, key elements of a functional MHL2.0 have been delivered. A complete solution is planned for Beta testing in December 2016, before a full launch in March 2017. Existing Team The supplier will be working with Team members from the Centre for Translational Informatics (CTI), a joint venture between SLaM and the BioMedical Resource Centre (BRC) at the Institute of Psychiatry, Psychology and Neuroscience (IoPPN) of Kings College London (KCL). Current Phase Alpha Work Location The South London & Maudsley NHS Foundation Trust, The Maudsley Hospital, Denmark Hill, Camberwell, London SE5 8AZ. Working Arrangments We would like the supplier working at a location near the Maudsley Campus, Denmark Hill, Camberwell (space be provided to supplier by CTI) to enable close working with CTI project manager and the user groups. Security Clearance A separate Data Sharing Agreement will be required between SLaM and Supplier. Additional T&Cs Standard Digital Market Place Contract Separate Data Sharing / Processing Agreement Skills & Experience have User Led Design expertise (UX/UI) – 15 points have the ability to scale solutions to enterprise level performance – 8 points have expertise in the development and deployment of OpenSource software – 8 points have expertise with the integration of clinical systems and associated messaging standards – 15 points have experience and understanding of Information Governance in a healthcare setting – 15 points have an understanding of the Patient Health Record landscape in the UK and beyond. – 15 points be able to deploy resources and initiate work immediately following selection - estimated as 1st August 2016 – 15 points have experience of working in a mental health healthcare setting – 15 points experience of full clinical systems integration – 15 points have expertise with creating and executing a robust QA testing & implementation – 10 points experience/knowledge of content management solutions – 8 points experience of developing mobile first website for all device types – 15 points experience developing mobile apps (native/IoS/Android) – 10 points experience/understanding of current prototype technology elements – being Java-based web application deployed to the Apache Tomcat server – 15 points Nice to Haves utilise an Agile Software Development methodology – 10 points demonstrate data visualisation expertise – 10 points provide evidence of delivery of patient focussed digital healthcare applications – 15 points demonstrate an understanding of NHS and healthcare Research data models and datasets – 15 points No. of Suppliers to Evaluate 5 Proposal Criteria the proposed approach and methodology – 10 points how the approach or solution meets SLaM's organisational strategies – 10 points proposed timeframes for the work – 15 points the proposed technical solution – 15 points Cultural Fit Criteria transparent and collaborative when making decisions – 10 points work as a team in a collaborative manner with the Trust and other suppliers – 15 points be kind and considerate in liaising and working with patients with mental health problems – 15 points presentation – 25 points Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Presentation Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range £250,000 - £300,000