Home Office Biometrics (HOB) Programme Delivery Partner, multi-location IT transformation

Tender description

Why the Work is Being Done Existing contracts for the primary systems in scope end in 2019. These capabilities have been developed independently over the last 20 years and the programme now seeks to converge them into a unified service. There is significant demand from stakeholders for enhanced quality and capability from the Home Office biometric systems. The programme will ensure continuity of the services beyond 2019; reduce IT costs (like-for-like service); and enhance capability. Problem to Be Solved The programme aims to build a unified, integrated biometric service that is effective, adaptable, efficient, proportionate and lawful. The existing immigration and law enforcement biometrics systems are large, complex IT systems supporting thousands of users and millions of records. Stakeholders include border force and immigration, international agencies, and all police forces (across Great Britain and Northern Ireland). The Delivery Partner will enable this delivery by both supporting the existing team and owning specific work packages over the life of the programme. Who Are the Users In order to support national security and public safety HOB stakeholders need to accurately, and in many cases rapidly, identify individuals of interest across many locations (e.g. custody suites, mobile locations, borders, passport office, visa application centres). This needs to be achieved in a manner which complies with policy and legislation; is simple and convenient to use; and is helpful and convenient for genuine applicants, visitors, and law abiding citizens. These stakeholders include but are not limited to law enforcement, immigration, border force, and HMPO. Early Market Engagement HOB have run two supplier days, with over 90 organisations in attendance. Work Already Done The HOB Programme has an established business case and has started on the discovery phase regarding opportunity for enhancements to operational processes across Law Enforcement Forensics and Biometrics capabilities in particular. The programme has developed the TOM, completed a broad range of high level business/requirements analysis work, carried out wide ranging stakeholder engagement activities and developed the second iteration of the technology roadmap. The programme has produced the first draft Concept of Operations across the programme and is initiating user research. The programme now needs to ramp up work in all key areas as it transitions into delivery. Existing Team The programme is transitioning into delivery. Current work load is focussed on business analysis, technical design and commercial. The HOB team currently consists of a blend of primarily Civil Servants complemented by contractors and specialist companies. Total team size is currently just over 150 people. Current Phase Not applicable Work Location Supplier work will be carried out primarily at the supplier‘s own site(s). Co-location of some HOB staff at that site would be beneficial. The supplier site shall be in London/South East England and must be within 1 hours public transport travel of London Victoria and East Croydon. Potential for a second site within reasonable travel time of Sheffield. Key Home Office locations are Central London (Marsham Street), Croydon, Sheffield, and Birmingham. Customer sites are across Great Britain and Northern Ireland. Working Arrangments It is anticipated that co-location of key staff (DP and HO) will be of significant benefit. Programme stakeholders are spread across Great Britain and NI. Staff travel is expected. User research and business analysis staff in particular will be expected to travel across GB and NI (and potentially internationally). Supplier’s staff would be expected to be based from and work from the supplier’s (co-location) site on most days. In the region of 20-30 HOB staff are expected to co-locate. Locations will need to be secured to handle Official-Sensitive information. Contract will use other pricing methods/combination of pricing methods. Security Clearance All staff engaged on the programme must be security cleared to SC level (or be prepared to undergo clearance process prior to being engaged). NB: initial team of 4 key personnel are expected to start immediately following contract signature and must be SC cleared at that point. Additional T&Cs •Provision of own (Supplier) working space and co-location space for in the region of 20-30 HOB staff. •Working at varied locations (travel throughout UK and potentially abroad) •Volume and type of resources will fluctuate over time in line with programme demands to achieve the desired outcomes. •Rate card and Travel & Subsistence. •Conflict of Interest/Ethical Walls safeguards (applies to all sub-programme and ‘spin off’ activities whether procured via DOS or other contracting route). The delivery partner should have appropriate safeguards in place should they wish to bid for any of the sub-level contracts. •Performance Management, Service Levels, and Reporting Skills & Experience Experience of providing a multi-disciplinary team for solution design through to implementation of large scale workflow projects and associated data migration Experience of creating architectures including Enterprise, Information, Security and Solution Architectures for large, complex, resilient, secure, high availability systems. Have experience of identifying and planning for integration with back-end systems and legacy applications and with other government departments Have proven experience of working successfully with incumbent legacy suppliers to support service and technology transformation Experience of leading large-scale technology projects within a complex IT transformation programme or portfolio. Experience of creating effective public sector regulation compliant procurement documentation including OJEU notices, PQQs, ITTs and Framework Opportunities for large-scale procurements (in excess of £1m) Experience of providing cohesive and coherent Business Analysis, including creating products such as requirements catalogues, process maps, requirements traceability matrices and benefits maps Experience of providing Business Architecture and Design services including creation of Target Operating Models, Organisational Designs, Concept of Operations moving from definition into implementation Capability to provide the skills required in the supplier’s own secure location capable of handling documentation up to OFFICIAL-SENSITIVE To be able to efficiently and successfully co-locate with the customer as part of a blended multi-disciplinary team in the supplier’s secure offices Experience of performing User Research Experience of providing PMO services on a large IT transformation programme including finance, change control, RAID, planning, resource management, and provision of guidance/facilitation with a team of senior project managers. Nice to Haves Provision of a cohesive team with experience of delivering Government Major Project Portfolio (GMPP) programmes, with significant IT transformation and a programme budget in excess of £100m Experience of delivering large, complex, IT convergence/transformation programmes in the private sector relating to high availability, high volume, resilient, transactional systems with stringent security requirements. No. of Suppliers to Evaluate 5 Proposal Criteria Team structure, organisational make-up and quality of submitted CVs. Value for money of the proposed solution Innovation (any alternative proposals to deliver the services or to improve the quality of the services delivered). Essential skills and experience Nice-to-have skills and experience Cultural Fit Criteria Proposed approach and methodology including how the supplier will work as part of the HOB programme team. Payment Approach Time and materials Assessment Method Written proposal Case study Presentation Evaluation Weighting Technical competence 55% Cultural fit 20% Price 25% Questions from Suppliers Budget range budget is expected to be greater than £15m. team is expected to flex in size to meet requirements. team size will vary but is expected to have a baseline of c. 30 people.