WP1121: Lead User Researcher on Digital Marketplace

Tender description

Summary of the work We're looking for a Lead User Researcher to join the Digital Marketplace team at GDS. You'll lead user research at programme level, manage a team of 3-4 user researchers, ensure user needs are reflected in programme-level decision making, direct research activities and lead on discovery and strategic focussed research Specialist role User researcher Expected Contract Length 6 months + 3 month extension (if required) Latest start date 26/09/2016 Maximum Day Rate £500 per day Early Market Engagement None Who Speclialist Work With Front & back end developers, technical architect, quality assurance, interaction designers, user researchers, content designers, product managers, user support, performance analyst, delivery managers, service manager, programme managers What Specialists Work On Representing user research at a strategic level, and ensuring user needs are reflected in programme-level decision making Leading discovery and strategy focussed research Managing/mentoring a team of 2-4 user researchers, and ensuring best practice is followed in research Planning and delivering high quality user research that meets programme objectives Skills & Experience • 5 years experience as a user researcher • demonstrable knowledge, experience in and passion for user centered design practices for web, service or software development • proven experience of understanding user needs for web based services • proven experience of designing, facilitating and analysing usability test sessions • proven experience of designing, facilitating and analysing contextual research studies. • proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services • experience of audience modelling and developing data driven personas. • experience across web content, tools and transactional services, especially those with complex user journeys. • experience within a research and digital environment • experience of managing a team Nice to Haves • degree in HCI/Usability/Cognitive Psychology/Market Research or related field • experience designing, managing and analysing quantitative user research studies • 2 years experience of user research within Government • 1 year experience of user research within Central Government • 7 years experience as a user researcher Work Location Government Digital Service Aviation House 125 Kingsway London WC2B 6NH Working Arrangments Monday to Friday 7.5 hours per day + lunch time Must start work by 09:45 and not end before 16:00 Mainly based from our office in Holborn, with opportunities to work from home part time Security Clearance Minimum Baseline Personnel Security Standard Additional T&Cs None No. of Specialists to Evaluate 3 Cultural Fit Criteria Do you work well in a collaborative agile team? Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers 1. Would you consider someone on a part time basis? No.