PATIENT EXPERIENCE

Tender description

The Specification, which will be supplied with the tender documents, sets out the requirements for the delivery of a service for collecting and reporting real time feedback and a programme of local postal surveys to collect service use, carer and parent feedback across the counties of Buckinghamshire, Oxfordshire, Wiltshire, Swindon and Bath & North East Somerset and across all Divisions. This includes adult and children community and specialised primary care services, in mental health, the care groups for adults, older adults, children and adolescents, and across the settings for inpatients and service users in the community. The Trust is looking for a mixed model for collecting feedback to include: • Electronic survey software to be deployed to an existing 25 electronic real time hand held devices • Provision of at least 5 different on-line surveys available for use at the same time • Provision of local postal surveys (40-50 surveys of a total sample of 17,000 people per annum) The real time hand held devices already purchased are Viliv S5, 4.8” touch screens. A possible option within the tender would be to swap or change the hardware to realise the benefits of alternative hardware, for example a device with a larger screen, provided that this can be done without significant cost penalty.