HM Courts and Tribunal Service - Agile Coach (Reform Programme) RFM-TD-004

Tender description

Who Speclialist Work With HMCTS have a "rainbow" team of specialists across a number of different projects and agile teams. This includes user researchers, business analysts, solution architects, delivery managers, service managers and business representatives (product owners/managers). The agile coach will be expected to fit with existing teams and start to support and help model the agile culture What Specialists Work On Assess the culture of HMCTS to identify improvements/ Define the what success looks like. Showcase relevant tools and techniques, such as coaching, advising, workshops and mentoring. Embed agile using techniques from a wide range of methodologies and frameworks. Create an open and trust based environment enabling a focus on delivery and continuous improvement. Ensure best practice to team roles, behaviours, structure and culture, agile practices, knowledge transfer, programme management, cross team coordination (scaled agile), and governance. Define what roles should be in place to create lasting change, equip staff with the ability to coach others and agree an exit strategy. Where the Work Takes Place 102 Petty France, London, SW1H 9AJ (the 'Base location', although some UK Travel may be expected) Early Market Engagement None Working Arrangements The teams are still in the forming stage. The specialist will be required to work onsite at the base location working a five (5) day week. The Service is being delivered against the GDS Service Manual (e.g. agile delivery aligned to scrum methodology). For any work performed at a location different to that of the Base location and London (outside of the M25), all reasonable travel and expenses costs shall be met in accordance with the rates set out in the MoJ travel and subsistence policy. All expenses will require prior approval from HMCTS before being reimbursed. Work Location 102 Petty France, London, SW1H 9AJ (the 'Base location', although some UK Travel may be expected) Security Clearance Disclosure Scotland Additional T&Cs Any expenses shall be submitted in line with Ministry of Justice standard Travel and Subsistence policy. Skills & Experience Deep understanding of different agile and lean approaches and supporting context, such as behaviours, governance, process and culture across: portfolio management, programme and project team approaches Evidence of embedding agile tools and techniques and be able to use the most relevant tools and techniques as needed Specific skills and experience to support scaling agile within an organisation with increasing agile teams Understanding of agile product and software development in line with the GDS service design manual and the enablers required to cultivate an agile organisation Broad knowledge and understanding of agile product and software development and the enablers required to cultivate an agile organisation is essential Understanding of agile governance for service design in line with the GDS principles Broad understanding of project and programme management techniques Experience of defining appropriate portfolio, programme and project structures in the context of digital services delivery Nice to Haves Broad experience of different industries, private and public, transactional digital services, redefining customer interaction and case studies of what good looks like Experience of delivering agile coaching to support government digital services/ agile projects in a minimum of 3 government departments. Push decision making to the right level within the teams, not allow unnecessary bureaucracy and structure to suppress innovation and delivery An agile pragmatist… able to help programme manage the alignment of agile best practice with elements where waterfall is necessary Ability to undertake conceptual architecture/technical design work and apply a hands on approach to getting work done. No. of Specialists to Evaluate 5 Cultural Fit Criteria Ability to work as part of a team, collaborating and sharing knowledge and decision making, with an emphasise of being open and transparent in communications and being a team player Ability to quickly win trust and influence senior leaders at the highest levels of the organisation Ability to work flexibly, this is a broad brief and the successful Coach will need to be able to work in a fluid and responsive environment Ability to embed rapidly and effectively into diverse project environments, at different stages of delivery and seamlessly moving between projects. Ability to work in environments undergoing complex change Be framework agnostic, use the right tools and techniques for the situation Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range £820