Health and social work services

Tender description

Scottish Borders Council (the Council) required a number of Service Providers for the provision of Care at Home Services throughout the Scottish Borders area. To support the development of a flexible and resilient market the Council is taking a new approach with the aim of creating capacity to meet the demand. The role of Care at Home is to support people and support their carers (as appropriate) to have a good quality of life in their own homes. The service covers both long term care needs and short term intervention which includes personal care and social/emotional support, all in line with re-ablement practices. The service aims to help people sustain, recover or manage their health, skills and abilities to lead independent and fulfilling lives. The service also provides support to those approaching the end of their lives in their own homes, where this is their choice. Successful delivery of the service involves putting the person at the centre of decisions about the way that they want to live and the support that they want to receive. It also requires that services are provided in a way which reflects a strong commitment to the principles set out in the National Care Standards for Care at Home services. The principles are dignity, privacy, choice, safety, realising potential and equality and diversity. It also requires close co-operation with and listening to the views of people who use the service and, where appropriate, obtaining the views of family carers and friends.