Awarded contract

For the provision of Service Desk Management System

Details

Buyer: Fáilte Ireland-National Tourism Development Authority
Supplier(s): Unipress Software Ltd
Topic: Software package and information systems
Published: 3 June 2016
Source: ie:e_tenders

Tender description

This contract is for the provision, hosting and support of an off-premises service desk management system for period up to 7 years. Failte Ireland requires an off-premises service desk management system to manage all incident requests across several teams including eBusiness, ICT, Digital and CRM. The system will be used by both internal (users and agents) and external agents from third party vendors.

Timeline

Completed: Award published3 June 2016
Current notice

About the buyer

Fáilte Ireland-National Tourism Development Authority is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48000000 · Software package and information systems

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@failte-ireland-national-tourism-development-authority.gov
Commercial Director	+44 •••• ••••••	••••••••@failte-ireland-national-tourism-development-authority.gov
Procurement Manager	+44 •••• ••••••	••••••••@failte-ireland-national-tourism-development-authority.gov
Category Lead	+44 •••• ••••••	••••••••@failte-ireland-national-tourism-development-authority.gov
Senior Buyer	+44 •••• ••••••	••••••••@failte-ireland-national-tourism-development-authority.gov
Contracts Manager	+44 •••• ••••••	••••••••@failte-ireland-national-tourism-development-authority.gov

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For the provision of Service Desk Management System

Details

Tender description

Timeline

About the buyer

Relevant CPV codes

AI insights

Decision makers

32 similar open tenders

PME - Museums & Heritage sites Electronic Point of Sale, bookings management & on-line customer ticketing system

DPS for Research Data Management Tools, Support, Maintenance and Associated Services

DPS for the provision of Managed ICT Security Services

The Provision of Online Exam Papers and Study Support to Donegal Education and Training Board

Dynamic Market (DM) for the provision of goods and services to drive economical, social and governance impact and improvement

Dynamic Purchasing System for the Provision of Managed ICT Security Services

HEAnet - Dynamic Purchasing System for the Provision of Enterprise Service Management (ESM) Solutions and Associated Services

Internet of Things

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