Call centre
Details
- Buyer
- An Post
- Value
- EUR 1
- Topic
- Telephone-answering services
- Published
- 30 May 2016
- Submission
- 29 June 2016
- Source
- TedNotices
Tender description
An Post's intention is conduct a tender process to appoint a supplier for the provision of Customer Care Call Centre and Related Services for its Mobile Virtual Network Operator (MVNO) offering Post-mobile. It's An Post's intention to provide a comprehensive customer care service with agents having access directly to our subscriber care systems. Previous experience in the provision of complex care solutions in the telecommunications industry is required. The call centre will operate. An Post's helpline number providing various care, support, and information about our services to the public. An Post's is seeking to enter into a contract for the provision of Customer Care Call Centre and Related Services. It is anticipated that the Agreement will commence in January 2017 and continue for a period of 3 years with an option to extend the Contract for a further 1 year. An Post's intention is conduct a tender process to appoint a supplier for the provision of Customer Care Call Centre and Related Services for its Mobile Virtual Network Operator (MVNO) offering Post-mobile. It's An Post's intention to provide a comprehensive customer care service with agents having access directly to our subscriber care systems. Previous experience in the provision of complex care solutions in the telecommunications industry is required. The call centre will operate. An Post's helpline number providing various care, support, and information about our services to the public. An Post's is seeking to enter into a contract for the provision of Customer Care Call Centre and Related Services. It is anticipated that the Agreement will commence in January 2017 and continue for a period of 3 years with an option to extend the Contract for a further 1 year.
Timeline
- Completed: Tender published30 May 2016Current notice
- Completed: Submission date29 June 2016
About the buyer
An Post is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79510000 · Telephone-answering services
- 79511000 · Telephone operator services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@an-post.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@an-post.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@an-post.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@an-post.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@an-post.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@an-post.gov |
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