Assisted Prison Visits Scheme- Payments System

Tender description

Why the Work is Being Done The Assisted Prison Visits Scheme (APVS) provides a digital service that provides financial assistance to prisoners’ close relative, partners or sole visitors who meet the qualifying criteria. The current system is manual and heavily people centric, costly and leads to delays in processing claims. Supporting technology is dated and prone to failure, as well as the current mechanism of using GIRO cheques for payment only available until March 2017. Problem to Be Solved The system is in urgent need of an efficient and reliable replacement. Issues such as ease of use, convenience and accessibility need to be addressed. NOMS require an APVS replacement to be running and ready for use end of February 2017 in order for an efficient handover to take place. NOMS would like to conduct this work in two phases: - Phase 1: Confirmation of Discovery outputs, clarification of requirements and production of detailed plan for implementation of APVS replacement - Phase 2: Implementation of the solution to the agreed plan with a delivery date of end of February 2017 Who Are the Users As an internal APVS user, I need to be able to: - record, assess and manage claims, so that the right recipients receive the correct payment - check with the Department for Work and Pensions that applicants are eligible for assistance, so that the right people receive payment - pay the funds directly into the recipient's bank/building society account and be able to track the process, so that errors can be avoided As an applicant, I want the process to be simple, convenient and easily accessible. Early Market Engagement Work Already Done Discovery business analysis has been undertaken and a document has been produced that will be available for review during Phase 1. Existing Team - Head of APVU, acting as Service Manager/Business Lead - NOMS Digital & Change Demand Manager, acting as Product Manager - Various other in-house technical/business stakeholders Current Phase Discovery Work Location Based in or around Birmingham with regular visits to London HQ/Based in or around London with regular visits to Birmingham Working Arrangments The supplier will be expected to work onsite for Phase 1, so as to have face to face engagement with the business while confirming Discovery outputs - during which time the working arrangements for Phase 2 delivery & implementation will be agreed. Security Clearance SC Clearance is required, and due to the urgency of the requirement, ideally should be already in place. Additional T&Cs Skills & Experience Be capable of delivering in an Agile manner and have awareness of/worked to GDS design principals. Have knowledge and experience of API and batch facility development. Have knowledge and experience of database integration. Have knowledge and experience of payment gateway integration and transactions. Nice to Haves Have knowledge of the Santander GIRO cheque system. Have knowledge and experience using database intelligence software such as DataAccess, DataFlex, Datapump. No. of Suppliers to Evaluate 3 Proposal Criteria The proposed technical solution The proposed approach and methodology How the approach or solution meets NOMS/MOJ policies and goals Estimated timeframes for work How suppliers have identified risks and dependencies, and offered approaches to manage them Team structure Value for money of the proposal Ability to deliver in an Agile manner to GDS principles Cultural Fit Criteria Have knowledge or awareness of Government systems, for examples the Prison Service, Justice, DWP etc. Ability to work with users at all levels Ability to deliver in an Agile manner to GDS principals Ability to work with co-located teams in multiple locations Payment Approach Capped time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 65% Cultural fit 5% Price 30% Questions from Suppliers Budget range