WP1102: Transformation Service Manager

Tender description

Summary of the work We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams. Specialist role Service manager Expected Contract Length 2 years with a regular 6 month review Latest start date 20/06/2016 Who Speclialist Work With You will be working with the Head of Government Transformation Support and the Transformation Support team. The team consists mostly of Transformation leads. Additionally you will also be required to work with departments and teams across government to help test new approaches. What Specialists Work On "We are building a new team within GDS called the Transformation Support Team. We will help departments or teams understand, start, and make progress with digital transformation. We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams." Skills & Experience • Experience of providing transformation advice to government in the fields of digital, data & technology and organisation design & the cultural changes required to achieve it • Experience of delivering government digital services and a deep understanding of the Discovery, Alpha, Beta, Live process • Experience of a number of tools and techniques when consulting with government departments and teams • Experience of working with Executive stakeholders in government • Experience of working with digital delivery teams in government • Experience of setting strategy, visions and goals • Excellent facilitation skills • Expertise in agile governance • Experience and understanding of digital service management • Expertise in process design Nice to Haves • Value chain mapping • Roadmapping • Service mapping • Business and operating model canvas Work Location Government Digital Service Aviation House 125 Kingsway London WC2B 6NH The specialist will be required to work on other Government department sites as required. The will be in London and elsewhere in the UK. Maximum time on a client site is likely to be 3 days per week. Working Arrangments We are looking to agree flexible ways of working with the chosen supplier. We anticipate this will be on average 1 day per week and may be somewhat irregular. We anticipate therefore that this work will suit a supplier who undertakes multiple engagements at a single time. Security Clearance Minimum Baseline Personnel Security Standard No. of Specialists to Evaluate 3 Cultural Fit Criteria • Work as a team with our organisation and other suppliers • Transparent and collaborative when making decisions • Have a no-blame culture and encourage people to learn from their mistakes • Agile principles at the core of everything Evaluation Weighting Technical competence 75% Cultural fit 5% Price 20% Questions from Suppliers No questions have been answered yet.