Provision of Remote Processing of Revenues and Benefits Work Packages

Tender description

Tenders are invited for the supply of services in respect of remote processing of revenues and benefits work packages. The Council requires a flexible arrangement to enable the allocation of a number of work packages on a regular basis and increased numbers on a call off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy Revenues and Benefits division of a unitary Local Authority. More specifically: Housing and Council Tax Benefit and Council Tax Local Support Scheme – processing, from start to completion, a wide range of new claims, changes, more specialist work and handling general written correspondence. This will also include Free School Meals claim administration. Housing and Council Tax Benefit and Council Tax Local Support Scheme – quality checks of decisions made by the Customer’s benefits processing staff. Housing and Council Tax Benefit and Council Tax Local Support Scheme – pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims by the Customer’s benefits processing staff and other staff employed by the successful Service Provider and/or other Service Providers. Council Tax – processing, from start to completion, of a wide range of changes relating to billing and recovery, to include discounts, exemptions, payment methods and handling written housing benefit claimant enquiries. A maximum of two Service Provider(s) may be selected for award. The successful Service Provider(s) will be expected to provide all work packages if required.