IT Service Management (ITSM) Tool
Details
- Topic
- Software package and information systems
- Published
- 27 May 2016
- Submission
- 10 June 2016
- Source
- ContractsFinder
Tender description
Information Technology Services (ITS) is the organisation responsible for providing IT support to students and staff at all UWE campuses. Following a major transformation programme to review and improve the provision and management of services to the business, ITS has identified the need for a new tool to support IT Service Management (ITSM), including asset management. Following a review of the extent to which ITIL best practices are currently followed, ITS has identified an opportunity for increased automation. Some processes are currently manual, or there is a variety of tools used by different teams within ITS. There is little or no integration between the different tools currently in use. A project is therefore in progress to evaluate candidate automated ITSM tools, and if a suitable tool is selected then to procure and implement it within UWE.
Timeline
- Completed: Tender published27 May 2016Current notice
- Completed: Submission date10 June 2016
About the buyer
University of the West of England is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@university-of-the-west-of-england.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@university-of-the-west-of-england.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@university-of-the-west-of-england.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@university-of-the-west-of-england.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@university-of-the-west-of-england.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@university-of-the-west-of-england.gov |
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