SDC Community Navigators Service

Tender description

Selby District Council Corporate Plan and Customer Strategy highlight the importance of communities having more involvement in the services to be delivered as they understand what a priority is for where they live and what will benefit their area. The Community Navigator project is to introduce a signposting service which will build on capacity and skills that already exist in the communities, developing resilient communities. From September to November 2013, there was a wider consultation where questionnaires/focus groups and public consultation events were undertaken asking what a low level support offer would look like for the communities. The Community Navigators came as a result of this work. People wanted a solution to enable them to remain independent, navigate the system, provide signposting information, source of information, keep well and manage their own health needs. Through the consultation for Customer Strategy in 2015, it became apparent that communities wanted to understand more the services available to them and it was not always clear on who to contact. Community Navigator Service The Community Navigator Service will be a signposting service informing communities of the services available to them and provide information on an individual basis to those who are not eligible for a statutory service. This maybe to inform them of the nearest social activity that may be of interest, alternatively, act as a brokerage service because an individual may not know who to contact within the community. This service will connect and join a wide range of services that already exist within the Selby District. Detailed specification - contained within the ITQ document