DVSA MOT Service Beta to Live team

Tender description

Why the Work is Being Done The DVSA MOT Service supports high quality MOT testing for 30m MOT tests a year across 22,500 approved garages. It supports the managers of garages and their testers in achieving the right quality. It supports motorists in receiving a consistent MOT service and accessing MOT related data. It makes data available openly to users who provide further services to motorists. It supports DVSA in supervising and supporting garages - providing authorisation of businesses, premises, managers and testers and for enforcement activities. Data is also made available to other government users - notably to DVLA to support vehicle excise duty transactions. Problem to Be Solved The service operates in accordance with the DbD service standard. It is in the public beta phase, aiming to complete a Live digital by default assessment in Q1 2017. An experienced multi-disciplinary delivery team is required to work with the DVSA service team, delivering functional and non-functional improvements aligned to the service backlog, facilitating a successful Live DbD assessment outcome. The team is expected to deliver measurable value, in the form of working software with every sprint, researching user needs and insights from data, and operating in accordance with devops and continuous delivery principles aligned to DVSA's AWS infrastructure. Who Are the Users (examples) As an MOT tester: - I want to have assurance that only I can log a test against me, to ensure that ‘dodgy’ MOTs cannot be logged against me As DVSA: - I want information presented to me that enables risk to be managed As an MOT garage manager: - I want my opportunity to do things wrong to be minimised – so I don’t get into trouble As a motorist: - I want to know when my MOT is due so I don’t get into trouble and so I know my vehicle is safe Early Market Engagement n/a Work Already Done The service has passed both Alpha and Beta DbD assessments, and is preparing for a Live assessment. The service has a backlog. Work is progressing well across several workstreams, including: - service improvement (functional and non functional improvement work based on researched user need and insights from data) - Database re-architecting (to reduce tech debt) - API re-architecting (to reduce tech debt) - Data quality (remediating data related defects and cleansing legacy data) Existing Team There is a mix of existing vendors including Kainos, BJSS and Valtech Our delivery capability is based on multi-discipline, multi-vendor teams operating in accordance with DbD principles and a DevOps culture (i.e. able to output working software with every sprint). Our organisation is broadly aligned around several key workstreams: - application improvement - re-architecting key components (database and API) - web operations improvements Current Phase Beta Work Location DVSA, The Axis, Upper Parliament Street, Nottingham, NG16LP It is also possible that work may be required in other DVSA locations, and occasional attendance to other offices is expected to meet delivery requirements Working Arrangments We expect a full time engagement from delivery teams to meet the required outcomes. We expect this to be a full time, 5 day per week basis (Monday to Friday). There is some scope for remote working (e.g. 4 days per week on-site, 1 day remote), however we value co-located, integrated teams and face to face dialogue in the spirit of the service standard Security Clearance Basic Additional T&Cs Standard Framework and Call Off Terms and Conditions. Any expenses shall be submitted in line with DfT standard T&S policy. Skills & Experience Demonstrate experience in iteratively improving and successfully taking complex, high volume transactional digital services from public beta through to DbD Live service assessments Be able to co-locate with the Customer in Nottingham, working as part of a blended, multi-vendor and Customer team Demonstrate experience and expertise in delivering digital services using LAMP stack, Java, Amazon Web Services, Google Analytics and Tableau technologies Demonstrate experience of delivering effective 3rd and 4th line support for complex, high transaction digital services in public beta and live phases Demonstrate experience in Continuous Delivery techniques, so as to deliver high number and frequency of successful changes over a sustained period of time Demonstrate experience of working in a multi-vendor model on complex programmes with many dependencies and integrations, maintaining live services Demonstrate significant experience of effective service design, user research and performance analysis capabilities, in line with DbD recommendations to iterate and improve services Be able to hit the ground running and deploy an effective multi-discipline team able to fulfil the required outcomes no later than 27th June 2016 Demonstrate experience of enabling Customer delivery teams, empowering them to successfully deliver Continuous Improvement post DbD Live Nice to Haves Demonstrate knowledge of DfT Agencies digital services and data sets Demonstrate experience of successful agile coaching and supporting business transformation through digital and non-digital channels Have experience of working with multiple cloud vendor technologies and tools, so as to support platform migration No. of Suppliers to Evaluate 3 Proposal Criteria proposed approach and methodology - 10% proposed team structure (including CVs of key members) - 10% value for money justification - 15% similar contract examples, case studies and references - 10% On-site (Nottingham) presentation of above (1hr) - 10% Team scalability, flexibility, deployment time, and pause capability - 5% Cultural Fit Criteria Proposed approach for working with co-located, multi-vendor DVSA team - 10% Proposed approach for enabling DVSA digital team and capability - 10% Payment Approach Time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range