FRAMEWORK FOR THE PROVISION OF AN INTEGRATED MULTI CHANNEL CUSTOMER CONTACT AND RESOURCE MANAGEMENT SOLUTION

Tender description

South Yorkshire and Humberside Police Forces are looking to procure an Integrated Multi Channel Customer Contact and Resource Management Solution to replace the existing arrangements. Having a common IT solution will provide a platform for the business areas within both Forces to rethink the way the service operates and/or are structured. It would allow an opportunity to rationalise and align business processes and activities to provide a more cost efficient and an increasingly effective operational delivery platform for the Police and its partners. Although initially for use by South Yorkshire and Humberside Police, in the spirit of collaboration the framework is also available to all the ACPO North East Regional Forces to utilise, should they choose to do so.